- Oct 26, 2015
- 42
- 2
red x in my toolbar icon
- Thread starter Gray Connolly
- Start date
- Oct 26, 2015
- 42
- 2
I found this!!!!
Following purchase or license activation, you receive one year of basic support. When this expires, the date will turn red, and you will have the option to purchase an extended support key. Use the Add support key button to enter the new key that you receive via email.
So is that to say I will not get any new software updates unless I purchase the $29.95 Extended Service.
I subscribe to the RSS feed for Blue iris and there is nothing mentioned anywhere that I could find.
What do you get for this $29.95 which in Australia is $44 per year???
I have been using this system for 3 years now and 1st I have heard of it.
Following purchase or license activation, you receive one year of basic support. When this expires, the date will turn red, and you will have the option to purchase an extended support key. Use the Add support key button to enter the new key that you receive via email.
So is that to say I will not get any new software updates unless I purchase the $29.95 Extended Service.
I subscribe to the RSS feed for Blue iris and there is nothing mentioned anywhere that I could find.
What do you get for this $29.95 which in Australia is $44 per year???
I have been using this system for 3 years now and 1st I have heard of it.
fenderman
Staff member
- Mar 9, 2014
- 36,891
- 21,407
First the red X has nothing to do with your support subscription...there is likely error blue iris is reporting...see the status page or click on the red X on the bottom right of your blue iris display.
Second, this new support scheme was announced over a year ago via the release notes. To date all updates have still been FREE. That said, the developer is entitled to make money and does not have to keep adding features literally every two or three weeks...So if he chooses to charge for these functions, that is his option.
Blue Iris Support
- Oct 26, 2015
- 42
- 2
fenderman
Staff member
- Mar 9, 2014
- 36,891
- 21,407
There have been numerous discussions on this forum on this subject..but it seemed like you went into panic mode and jumped to conclusions before doing any basic testing or investigation..
What upgrade are you talking about? Every single revision is listed in the blue iris help file under whats new...you can see some basics on the blue iris website and more detail here What's New
Last edited:
- Oct 26, 2015
- 42
- 2
I repeat "it was just a query" You change your manner fenderman and Ill change my manner and we can call it a draw
fenderman
Staff member
- Mar 9, 2014
- 36,891
- 21,407
I will not change anything..go back and read what you wrote...none of it makes any sense...
The red X in the tool bar seems to be part of a recent upgrade. It will show various status icons of which are found in your log file. So it is just reporting the most recent log entry that can be found under the "Status" icon located at the top of BI. (looks like a bar graph with 3 towers)
fenderman
Staff member
- Mar 9, 2014
- 36,891
- 21,407
fenderman
Staff member
- Mar 9, 2014
- 36,891
- 21,407
Ah, you are correct. For some reason I thought it also displayed the yellow warning icon for FPS mismatch... guess not.
fenderman
Staff member
- Mar 9, 2014
- 36,891
- 21,407
it does show the yellow, but i think only for a certain length of time...not sure..I saw the yellow as well..
That's what I thought... but the yellow is not coming up for me anymore, even though it does show in the normal area of BI status icons. Or maybe since FPS mismatch doesn't actually log an error in the status log, it doesn't show it, only for actual warnings that are logged.