Random crashing

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paarlberg

Getting the hang of it
Apr 21, 2014
372
76
I am on 4.0.5.0 x64 version and the last 2 days BI has crashed, has anyone else been seeing this? If not, it might be my setup. I recently removed BI v3 from my system, wondering if some shared files were removed.
 
This is from the Windows event log..

Faulting application name: BlueIris.exe, version: 4.0.5.0, time stamp: 0x55497a0f
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff
Exception code: 0xc0000005
Fault offset: 0x000000000003c963
Faulting process id: 0x1ad4
Faulting application start time: 0x01d08c45efa21a83
Faulting application path: E:\BlueIris 4\BlueIris.exe
Faulting module path: E:\BlueIris 4\MSVCR120.dll
Report Id: 80998805-f8d0-11e4-9b2a-e840f2d1c811
 
I too have been plagued with this a lot in the past couple weeks. Here is a sample from my event log:

Faulting application name: BlueIris.exe, version: 4.0.5.0, time stamp: 0x55497a0f
Faulting module name: BlueIris.exe, version: 4.0.5.0, time stamp: 0x55497a0f
Exception code: 0xc0000005
Fault offset: 0x000000000023292f
Faulting process id: 0x12a8
Faulting application start time: 0x01d0964e0d9645dc
Faulting application path: C:\Program Files\Blue Iris 4\BlueIris.exe
Faulting module path: C:\Program Files\Blue Iris 4\BlueIris.exe
Report Id: 800887f2-0255-11e5-8df8-0800270ffca7


Happened three times today!
 
I would email support with the crash info...also note the version 4060 indicates some bug fixes so maybe that will help..
The 3 systems I have running 4050 have been rock solid...as I upgrade the rest of my v3 machines the sample size will be better, but the OP and your post are the only ones ive seen with this issue..
 
fenderman said:
I would email support with the crash info...also note the version 4060 indicates some bug fixes so maybe that will help..
The 3 systems I have running 4050 have been rock solid...as I upgrade the rest of my v3 machines the sample size will be better, but the OP and your post are the only ones ive seen with this issue..
Click to expand...


I just upgraded to 4.0.6.0, so i'll monitor it closely to see if it happens again. Its been very unstable since about 2 or 3 versions ago and I should note that I'm using the 64 bit version (I've seen a few other posts talking about crashing with the 64 bit version, specifically). Are you running the 64 bit app on yours?
 
ataulfo said:
I just upgraded to 4.0.6.0, so i'll monitor it closely to see if it happens again. Its been very unstable since about 2 or 3 versions ago and I should note that I'm using the 64 bit version (I've seen a few other posts talking about crashing with the 64 bit version, specifically). Are you running the 64 bit app on yours?
Click to expand...
Yes, 64 bit..are the posts you are seeing recent? (there were lots of posts when v4 was released back in Dec/Jan...)
 
alright, well, thanks for the advice, but I guess I'll just continue to monitor my system with 4.0.6.0 installed.
 
ataulfo said:
alright, well, thanks for the advice, but I guess I'll just continue to monitor my system with 4.0.6.0 installed.
Click to expand...
Ok, if it crashes again, you should send the error to support...he cant fix what he doesnt know about.
 
paarlberg said:
I haven't had any issues since a day or so after my original post.
Click to expand...


I've still been getting repeated crashes, about 5 more since my posting a few days ago all with a similar signature:

Faulting application name: BlueIris.exe, version: 4.0.6.0, time stamp: 0x5554fcbd
Faulting module name: BlueIris.exe, version: 4.0.6.0, time stamp: 0x5554fcbd
Exception code: 0xc0000005
Fault offset: 0x0000000000083251
Faulting process id: 0x1a8c
Faulting application start time: 0x01d097cda1c75c6a
Faulting application path: C:\Program Files\Blue Iris 4\BlueIris.exe
Faulting module path: C:\Program Files\Blue Iris 4\BlueIris.exe
Report Id: 507754e4-04d6-11e5-8df8-0800270ffca7

I've also followed up with Ken about this -- no resolution yet.
 
@ataulfoAre you running antivirus? if so which one? Make sure blueiris.exe is excluded from the scans..
Are your clips going to the recycle bin? if so stop..and empty the bin.
You might also try updating to .7 that was released today..
 
no antivirus and no recycle bin clips. I just upgraded to .7, so we'll see what happens next.

BTW, I do recall now that these crashes started to happen around the same time as when I switched over to iPhone from Android. At the time I had to allow blueirisapplepush through the firewall for push notifications to work -- I doubt this is related, but I thought I'd mention it anyways.
 
ataulfo said:
no antivirus and no recycle bin clips. I just upgraded to .7, so we'll see what happens next.

BTW, I do recall now that these crashes started to happen around the same time as when I switched over to iPhone from Android. At the time I had to allow blueirisapplepush through the firewall for push notifications to work -- I doubt this is related, but I thought I'd mention it anyways.
Click to expand...
Hmmm...as much as I would love to blame the iphone, i dont think its related :)..who knows..
You might try not logging in via the mobile app and see if the crashes stop...
Let us know what happens..
I would also try a clean install of blue iris...
Also make sure all windows updates are installed.
Finally are you recording to BVR or some over format?
 
fenderman said:
Hmmm...as much as I would love to blame the iphone, i dont think its related :)..who knows..
You might try not logging in via the mobile app and see if the crashes stop...
Let us know what happens..
I would also try a clean install of blue iris...
Also make sure all windows updates are installed.
Finally are you recording to BVR or some over format?
Click to expand...


i login with the mobile app all the time - this crash is completely random and happens at least once per day at random times. I'm recording to BVR. Have not tried a re-install yet, will try that if I see another crash with 4.0.0.7. Thanks for all your help thus far.
 
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