PTZ ir illuminator adjustment control absent?

[ernest1974]

Bench tested a new SD5A425GA-HNR ptz with a Dahua nvr. All worked well, including test of ir illuminator with nvr control... normal illuminator options were available (auto/manual/0-100). However after installing the ptz on building the nvr control does not show option to adjust illuminator. Pc Web browser control works perfect for everything on this ptz except that selecting the illuminator option tab crashes the browser tab (need to sign into camera again). The ptz ir illuminators themselves are lit at night but for some reason there is no way to adjust output. Any ideas why?

 

[ernest1974]

I tried swapping power supplies to no avail. Also restarting ptz.
The ir LEDs switch depending on zoom but they appear to be at ~50% (guessing here). Why is there no option to adjust the illuminators?
Any ideas whatsoever?
Please?
With sugar on top?

 

[bigredfish]

• Are you accessing the setting on the camera itself or the NVR? Always make settings on the camera interface directly.
• Are you using IE? Some controls dont show or react well using various browsers.

 

[ernest1974]

• Are you accessing the setting on the camera itself or the NVR? Always make settings on the camera interface directly.
• Are you using IE? Some controls dont show or react well using various browsers.

Thanks for the reply.
After mounting cam on building I've tried accessing via the nvr and also on LAN via pc and firefox. During bench testing the illuminator controls did in fact appear on the nvr controls.

 

[bigredfish]

USE IE and access the camera UI directly, NOT the NVR interface.

You could also try Pale Moon 32 bit. Many cameras and various firmware's are browser/plugin sensitive

 

[ernest1974]

USE IE and acceess the camera UI directly. NOT the NVR interface.

You could also try Pale Moon 32 bit. Many cameras and various firmwares are browser/plugin sensitive

Thank you. I will try that and then report findings.

 

[ernest1974]

USE IE and access the camera UI directly, NOT the NVR interface.

Tried IE11 on Windows 7 and same result. The illuminator tab fails to open (crashes) and requires re-signing in to camera.

 

[looney2ns]

If you installed the plugin for the camera, uninstall it, and any other Dahua plugins.
Close the broswer first.
Then open the browser, go to the cams GUI, and let it install the plugin again.

If you haven't installed the plugin, install it.
This is using only IE.

If that fails, reset camera back to factory defaults, and set it back up from scratch.

 

[ernest1974]

If you installed the plugin for the camera, uninstall it, and any other Dahua plugins.
Close the broswer first.
Then open the browser, go to the cams GUI, and let it install the plugin again.

If you haven't installed the plugin, install it.
This is using only IE.

If that fails, reset camera back to factory defaults, and set it back up from scratch.

Thank you. Could you please confirm that the cam itself has the plugin onboard and ready to install into the browser? In other words my nvr LAN is not connected to internet but nonetheless it appears that the plugin gets installed via memory on the cam. Or is internet connection required to install dahua plugin?

 

[bigredfish]

Its downloaded from the camera

 

[ernest1974]

If you installed the plugin for the camera, uninstall it, and any other Dahua plugins.
Close the broswer first.
Then open the browser, go to the cams GUI, and let it install the plugin again.

If you haven't installed the plugin, install it.
This is using only IE.

If that fails, reset camera back to factory defaults, and set it back up from scratch.

I reset the cam with small button in back of ptz and for some reason neither the nvr nor a pc on the lan recognizes the ptz anymore. Ideas?

 

[bigredfish]

That would default the camera to an IP of 192.168.1.108

 

[ernest1974]

The hard reset of the ptz did the trick. Now I can set the ir illuminator power.

In the process however I ran into difficulty with the cam password. The camera, the nvr, and the lan pc - all seemed to NOT agree on the password (intermittently). In other words, I set the same password on all and then nvr would declare it invalid. I got the nvr to accept the password and then the lan pc said no dice. This went on for over an hour. Whats worse it seemed to be a moving target - changing over time regardless of my input.
What am I doing wrong?

 

[bigredfish]

Browser compatibility mebbe