Playing audio from a Geofence event

[jimbo123]

Hi all,

I have a mobile connected to my BI installation and have configured Geofencing for it,.. am also using VPN.

VPN work fine with the app on the iPhone.

I have it configured to play a WAV file on entering the Geofence,.. and it used to work fine. Am unsure what's broken it, or when it broke.

Currently I see the following in the logs:

10    14/10/2023 12:31:15.901 PM    Server                  [::]: Connected
3     14/10/2023 12:31:16.256 PM    ColorVu                 MOTION_B
0     14/10/2023 12:31:17.819 PM    Frontyard               Push: OK to Jim's iPhone
10    14/10/2023 12:31:24.375 PM    Server                  [::ffff:192.168.0.20]: Connected
0     14/10/2023 12:31:24.377 PM    Geofence                Jim's iPhone 7plus: Inside
1     14/10/2023 12:31:24.843 PM    Action                  Alert sound error: -2147220906
3     14/10/2023 12:33:43.124 PM    FrontDoor               MOTION_B

Anyone know what the error code above means?

Sound plays fine from the BI admin client on the server.

I have it configured as below:


Suggestions?

Cheers,

Jim.....

 

[TonyR]

Do you regularly log into the BI server remotely via RDP?

 

[jimbo123]

Not really,.. mostly check things via the mobile app and UI3 via the browser. And RDP on to update to the next version as needed.

 

[TonyR]

I ask because I've heard that RDP can booger the audio and the cure was to come back to the console and log in.

 

[jimbo123]

Oh ok,.. odd,.. not convenient to go console immediately, will try adjusting the audio settings of the RDP session and see what happens next time, maybe it'll do some wizardry.

 

[jimbo123]

Just an update,.. disabling the audio through RDP session seemed to have resolved the issue. Who'd have thunked that one?

@TonyR thanks for guiding in that direction.