Phone app not connecting to blue iris on vpn

Ky's

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Asking for support to get my phone connected to blue iris.
The blue iris computer is connected to a vpn router. When I try to connect to blue iris from my phone no luck. When I connect the phone to the vpn router wifi the blue iris app work on my phone.
Can someone help me figure this out
Thanks
 

wittaj

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I had this problem too.

Go into Blue Iris Settings - Users - Edit User - make sure the LAN only box is unchecked.

Or create another user and make sure the LAN only box is unchecked.
 

fenderman

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You need to enter the lan IP in the wan box
 

Ky's

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I had this problem too.

Go into Blue Iris Settings - Users - Edit User - make sure the LAN only box is unchecked.

Or create another user and make sure the LAN only box is unchecked.
The lan only box is unchecked
 

Ky's

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Guys I tried everything you suggested with no luck is there anything else you all can recommend
 
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