One of my cameras will not open at full res in UI3 (but works fine directly in BI)

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perfect777

Young grasshopper
Mar 18, 2020
53
15
KC
I have 24 cameras running in BI 5.7.8.1.

1 (and only 1!) of these cameras does not like to play nice in UI3. However, it works just fine directly in BI.

This camera is a Reolink RLC-410 (1 of 10 cameras in my system). I have it set for mainstream (12FPS) and substream. The substream works just fine in UI3. When I try to maximize the cameras to view it in full resolution in UI3, it will drop to 0 FPS and give me errors like the camera can't be found or connection lost. 1 out every 5 tries, the camera will display just fine maxed out in UI3, but it is very sporadic and unpredictable.

I've restarted BI, restarted the camera, and restarted the Cisco POE switch.

Note - it does record it's clips in full HD from the main stream.

Any ideas?
 
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When viewing all cams live in the BI console (not UI3), is the cam displaying sub stream until you double-click on its live window and then it properly displays main stream?
 
TonyR said:
When viewing all cams live in the BI console (not UI3), is the cam displaying sub stream until you double-click on its live window and then it properly displays main stream?
Click to expand...

I think so - but how can I tell? It's one of 24 cameras - the resolution is like 360 x 360 when viewing "All Cameras" in the BI Console (not UI3).
 
perfect777 said:
I think so - but how can I tell? It's one of 24 cameras - the resolution is like 360 x 360 when viewing "All Cameras" in the BI Console (not UI3).
Click to expand...

As @TonyR mentioned ...you double-click on its live window and see if it will properly display (main stream)
 
SpacemanSpiff said:
As @TonyR mentioned ...you double-click on its live window and see if it will properly display (main stream)
Click to expand...

Yes - when I double click the camera (to make it full screen), it displays in full resolution.

Note - it doesn't say "Main Stream" anywhere - but I'm certain that it is.
 
@perfect777
If you enabled the "direct-to-wire" streaming feature at some point, that can introduce compatibility problems like this. The setting is found in Blue Iris Settings > Web server > Advanced > Encoder profiles: Streaming 0: Configure, but it is also available to be toggled in UI3's own streaming profiles if you ever edited those.
 
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bp2008 said:
@perfect777
If you enabled the "direct-to-wire" streaming feature at some point, that can introduce compatibility problems like this. The setting is found in Blue Iris Settings > Web server > Advanced > Encoder profiles: Streaming 0: Configure, but it is also available to be toggled in UI3's own streaming profiles if you ever edited those.
Click to expand...
Exactly this! And UI3 is excellent
 
It doesn't appear that I have this enabled:

1693190616897.png

My UI3 (and BI) profile is "Active" - not sure how to correlate that to the "Streaming 0/1/2" encode profiles.
 
perfect777 said:
It doesn't appear that I have this enabled:

View attachment 170980

My UI3 (and BI) profile is "Active" - not sure how to correlate that to the "Streaming 0/1/2" encode profiles.
Click to expand...

Different kind of profile. What I'm referring to is the streaming profiles (you screenshotted one above) and UI3's equivalent in UI3's Main Menu > Streaming Profiles. Each of UI3's streaming profiles must have a "Base Server Profile" that is one of Streaming 0/1/2.

Anyway it looks like this isn't your problem. I have no idea what could be causing your problem.
 
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