NVR losing Hik-Connect connection.

D

Defcon

Getting the hang of it
Sep 9, 2015
133
26
UK
This past few weeks a clients Hik NVR has started to lose connection it appears to Hik-Connect and the NVR has to be rebooted for it to go again. It has disconnected several times this week.

The NVR is connected to a 4G router as it is at a remote site with no cable connection so because it’s using 4G, Hik-Connect is the only way to connect remotely.

Just wondering if anyone else suffered issues like this?
 
Things to try (which model is it?):
  • NVR on the latest firmware
  • UPnP off?
  • Try a different server
litedev.hik-connect.com
litedev.eu.hik-connect.com
dev.eu.hik-connect.com
dev.hik-connect.com
 
NVR is DS-7608NI-K2/8P
UPnP is On.
Firmware hasn’t been updated yet to the new release in April.

I will try a different server. I must check a few other installs to see what server they are on as I haven’t heard of any complaints yet.

Not sure why it worked great for months since the install and now it’s being temperamental.
 
Just an update.

I updated firmware last night. Logged in last night and this morning twice and it was working. An hour later I checked again and Hik-Connect is now showing the NVR is offline.

It seems that once you log in a few times, it goes Offline. I changed the server address and made no difference.
 
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