Not able to update Blue iris

C

Cor

Getting the hang of it
May 5, 2017
171
17
Hello all ,

Got some issues with blue iris and connecting to it since I updated last week , so maybe it is/was related to that update.

I am trying to go to the latest update (I am now on 4.5.8.2 x64) , but I get an error message.
-Click the "check for updates on the console"
-download and accept.
-when installing :
-error message: update of c:\program files\blue iris 4\blueiris.exe failed (32) ... make sure it is not in use.
-click "OK" >> updated file 5 of 6 , click "OK"
-updating files....... but than nothing happends, and I need to cancel ( I think this pop up window comes first)

Last week I had the same , but than somehow a next day it worked again.

Anyone knows what the issue is?

Thanks,
Cor
 
Cor said:
Hello all ,

Got some issues with blue iris and connecting to it since I updated last week , so maybe it is/was related to that update.

I am trying to go to the latest update (I am now on 4.5.8.2 x64) , but I get an error message.
-Click the "check for updates on the console"
-download and accept.
-when installing :
-error message: update of c:\program files\blue iris 4\blueiris.exe failed (32) ... make sure it is not in use.
-click "OK" >> updated file 5 of 6 , click "OK"
-updating files....... but than nothing happends, and I need to cancel ( I think this pop up window comes first)

Last week I had the same , but than somehow a next day it worked again.

Anyone knows what the issue is?

Thanks,
Cor
Click to expand...
Use task manager to close blue Iris... download file from the website
 
I had the same problem last week but OK now. I did notice my support had expired so I renewed. The next day the update worked. Not sure if it took a while to verify the renewal or if even related.
 
NoloC said:
I had the same problem last week but OK now. I did notice my support had expired so I renewed. The next day the update worked. Not sure if it took a while to verify the renewal or if even related.
Click to expand...
its not related...you dont need support for updates
 
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Is there an underlying reason? , something wrong with my system which needs to be solved?

Thanks,
Cor
 
I tried shutting down and manual install when it happened. No go. Again fine now.

@fenderman looking at this chart from the BI website, I get the impression you don't get updates without support contract after one year?
Which is pretty reasonable. Am I reading it wrong?
upload_2017-7-5_10-48-56.png
 
NoloC said:
I tried shutting down and manual install when it happened. No go. Again fine now.

@fenderman looking at this chart from the BI website, I get the impression you don't get updates without support contract after one year?
Which is pretty reasonable. Am I reading it wrong?
View attachment 19803
Click to expand...
The chart agrees with you in a way - but does not actually state what happens when support expires, but the fact is he has not implemented this all my systems but 1 are out of support and have no problems updating....if it was intentional you would get a prompt to update
 
Yes, I was two months late and still receiving updates. So pretty clearly not related.

Thanks
 
NoloC said:
I tried shutting down and manual install when it happened. No go. Again fine now.
Click to expand...
Are you running the Blue Iris Tools (BITS) separately that have the watchdog feature that restarts Blue Irish when it stops?
 
No. But thanks for the good thought.

And not sure if I was clear it is fine now. Although I don't know why.
 
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