WOW, I truly forgot the App asking what country and would not of thought that would have something to do with linking to a countries cloud-server, most of the time it is just for personal account info and/or their records. You would think Tech. Support would of told you guys to try another country/server through the App.
Well Congrats, our friends across the water, and welcome to the US cloud
The Apps are not great but they do the job, we do get instant Push notifications of triggered events, motion/doorbell button pressed, which is faster/better than other Doorbells out there.