need somone to unbound my hikvision

I see where you asked @Jamil to "unbound' your Hik on another thread, here.
Is that because you registered it to an account of the OEM such as Ezviz and forgot your login credentials?
 
yes TonyR correct can anyone help please
I would contact @Jamil and ask. Like you, he's in the UK. His contact info is in his profile info, also here:

"We are specialise in Hikvision CCTV products. Supplying top quality products by the world leading brand at the most competitive prices available.
m: (+44) 07549 533 823 w: www.jtwholesaler.co.uk "
 
pm if your serial number if you not unbound your nvr. I can ask hik to remove it. and also include a pic of the device with the serial sticker.