Hello all.
I just bought a Lorex/Flir NVR and IP cameras from Costco. (LNK7108A)
I like the system, it has many features etc, but I have a problem I hope someone can help me with, because I'm not sure if it is a defective machine (firmware or bad NIC), or just my settings.
To resume, if I don't connect a cable from the NVR to my modem, everything works fine for several days. Cameras communicate well, recording is happening etc.
The problem starts when I connect my ethernet cable to my Bell router. After a delay ( 2 minutes to 1 hour), I can see the images of the 4 cameras getting black one by one, then, my home PC (wired) pops up a message saying that there is no internet access, then my Bell Fibe tv stop working, saying there is no connection to the router. ( interesting though, all the WiFi devices still work)
When that happens, I can see in my router that the NVR is connected when working, and get disconnected when the problem arises.
This is what I tried up to now:
Checked for firmware updates; NVR was already at the latest version
New cable
New Bell Fibe modem (they sent me an upgrade 2 months ago but I never installed it)
Tried to change the NVR port from 35000 to 10000 (from reading on internet)
Installed an unmanaged ethernet switch between the NVR and my router
I tried DHCP and Static IP address on the NVR
I ran Wireshark from my PC but don't see any abnormal traffic coming from my NVR
I resetted the NVR to its defaults many times.
I'm about to return the machine because the technical support from Lorex is a joke. They replied only once by email just saying to check if my cable was well inserted. I replied, but never got an answer.
Sorry for the long post, but I just wanted to give as much details as possible in case someone has a hint of what could cause that.
Thanks for reading.
Edit: I just want to add that I see on internet many people talk about port forwarding in the router for a NVR. Do I need to set this up in the router? I think not, since I'm not connecting directly to the NVR, but to Lorex server that accesses the NVR.
I just bought a Lorex/Flir NVR and IP cameras from Costco. (LNK7108A)
I like the system, it has many features etc, but I have a problem I hope someone can help me with, because I'm not sure if it is a defective machine (firmware or bad NIC), or just my settings.
To resume, if I don't connect a cable from the NVR to my modem, everything works fine for several days. Cameras communicate well, recording is happening etc.
The problem starts when I connect my ethernet cable to my Bell router. After a delay ( 2 minutes to 1 hour), I can see the images of the 4 cameras getting black one by one, then, my home PC (wired) pops up a message saying that there is no internet access, then my Bell Fibe tv stop working, saying there is no connection to the router. ( interesting though, all the WiFi devices still work)
When that happens, I can see in my router that the NVR is connected when working, and get disconnected when the problem arises.
This is what I tried up to now:
Checked for firmware updates; NVR was already at the latest version
New cable
New Bell Fibe modem (they sent me an upgrade 2 months ago but I never installed it)
Tried to change the NVR port from 35000 to 10000 (from reading on internet)
Installed an unmanaged ethernet switch between the NVR and my router
I tried DHCP and Static IP address on the NVR
I ran Wireshark from my PC but don't see any abnormal traffic coming from my NVR
I resetted the NVR to its defaults many times.
I'm about to return the machine because the technical support from Lorex is a joke. They replied only once by email just saying to check if my cable was well inserted. I replied, but never got an answer.
Sorry for the long post, but I just wanted to give as much details as possible in case someone has a hint of what could cause that.
Thanks for reading.
Edit: I just want to add that I see on internet many people talk about port forwarding in the router for a NVR. Do I need to set this up in the router? I think not, since I'm not connecting directly to the NVR, but to Lorex server that accesses the NVR.
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