Mobile App (Android) Stopped Working

J

Joe1967

n3wb
Nov 4, 2017
3
0
I've been running Blue Iris for several years, currently have 12 active cameras. A few days ago, the mobile app on both my Samsung Note 8 and Google Pixel became unusable. Connect, sign-in, and connect to the index page work fine. But, when clicking on an individual camera it takes on the order of 5 minutes to bring up the live view. This is the same on both mobile phones and the same whether operating locally on wifi or remotely via internet. After trying a few other things, I deleted Blue Iris completely from my server and did a clean install of Release 4.6.4.6 x64. My mobile app is Version 2.0.48 which shows it installed on Oct 30, 2017, which happens to be right about when I noticed it stopped working.

Anybody have any ideas on what to try next?

Thanks,
Joe
 
Joe1967 said:
I've been running Blue Iris for several years, currently have 12 active cameras. A few days ago, the mobile app on both my Samsung Note 8 and Google Pixel became unusable. Connect, sign-in, and connect to the index page work fine. But, when clicking on an individual camera it takes on the order of 5 minutes to bring up the live view. This is the same on both mobile phones and the same whether operating locally on wifi or remotely via internet. After trying a few other things, I deleted Blue Iris completely from my server and did a clean install of Release 4.6.4.6 x64. My mobile app is Version 2.0.48 which shows it installed on Oct 30, 2017, which happens to be right about when I noticed it stopped working.

Anybody have any ideas on what to try next?

Thanks,
Joe
Click to expand...

Welcome Joe,

I don't have an answer for you, just wanted to welcome you here as I see this is your first post.

Hopefully someone more knowledgeable about BI will chime in soon.
 
same problem. I have to manually force close the BI android app all the time just to get a feed. Just assumed the app was that bad and not that it was related to my specific device. (Pixel 2 XL and previous Pixel XL)
 
jrf said:
same problem. I have to manually force close the BI android app all the time just to get a feed. Just assumed the app was that bad and not that it was related to my specific device. (Pixel 2 XL and previous Pixel XL)
Click to expand...
This is not normal operation..I dont see it..you guys need to email support..the app is fantastic...
 
I just got an android phone, purchased the BI app, I entered the 10 digit key, and it populated the IP addresses, but it cannot connect with the server. The BI software settings on the PC list both iPhone MACs but not this new android MAC. Any ideas?

Update: It was just the IP address needing to be entered in the web server's advanced settings.
 
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As an update since it has been awhile: I had sent the info to tech support prior to my first post and posted here while waiting to hear from them. They are looking at the problem. If they get it resolved, I'll post the results here.
 
Tech Support identified that Bit Defender on my server was interfering with the streaming process. So, that resolved my issue. I don't know if it has anything to do with the other issues that others posted as being similar, but it might make sense to look at your virus software to see if it is causing problems.
 
Joe1967 said:
Tech Support identified that Bit Defender on my server was interfering with the streaming process. So, that resolved my issue. I don't know if it has anything to do with the other issues that others posted as being similar, but it might make sense to look at your virus software to see if it is causing problems.
Click to expand...

Glad you were able to get your issue resolved. I don't run AV on my blue iris server, but mine is working fine now so ehh. :idk:
 
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