Final update, they won't send me a new POE board unless I buy another camera from them, because they don't want to pay to ship it. So, I guess that ends it here...
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"how are you,if you buy one camera again,i will ask purchase department to buy one POE board to fix this camera,and send you with your new order,if you do not buy ,i can not apply $20 shipping fee,as i send one poe board to US about $20 shipping fee,
understand me?"
If it were killing me that the POE doesn't work, I'd keep going with it. Luckily, I really like the spot that I "temporarily" relocated it to. While it would be nice, I can get away without POE at that spot. I've just ordered a V2 10x (from Imporx), we'll see how long it's POE lasts.I would keep disputing it then and take a screenshot of your conversation to upload to the dispute form.
Bill
Heh, you sounded surprised by the outcome as if it was your first purchase from China which had issues.I don't think I'm sounding particularly "screwed", am I? I merely posted the sequence of what happened with one of their cams that had an issue and the ultimate (non)-resolution. The camera is still in use in a spot that I am not unhappy with (I posted that positive). I'm also very aware of what might be the consequences of dealing directly with China sellers. My last post was merely a cautionary post for people that come in (we call them newbies) that may not be aware...
OR they could send you a new POE board. http://www.aliexpress.com/item/Free-Shipping-PoE-Module-for-Security-CCTV-Network-IP-Cameras/1782796268.html?spm=2114.01010208.3.20.8h2Y9u&ws_ab_test=searchweb201556_0,searchweb201602_4_10017_10036_10005_10035_10006_10034_10021_507_10022_10020_10018_10019,searchweb201603_9&btsid=d75cba57-733f-4447-ba35-23ee747e7004 It may or may not the the exact board but that one can be bought for 7 and free shipping. They aren't too worried about customer service.Sigh... do you really think Huisun is screwing you? You are dealing directly with sellers from China and you'll get the same service from any other seller. What do you expect? Until they come up with "Amazon like free shipping if defective" you are stuck with >$60 shipping fee. Although Aliexpress is offering Easy Returns option and it's up to seller to elect using it which would help DOA orders. I've tried it and ended up paying $10 shipping fee to ship it back to their California hub. This is where I ordered it:
http://www.aliexpress.com/item/Dahua-IPC-HDW4431C-A-Built-in-MIC-HD-4MP-IR-30m-IP-Camera-security-cctv-Dome/32580229073.html
Nah, between my wife and myself we literally have thousands of purchases from China... I will admit though that I am usually pretty fortunate when it comes to decent outcomes when there is a problem/defect/etc. with sellers from China as I do my best to be both cordial and concise when there is a problem and supply whatever pics and/or videos they ask for to illustrate the problem. (Patience is also a must, eh? :toung: )Heh, you sounded surprised by the outcome as if it was your first purchase from China which had issues.
Most sellers at Aliexpress don't worry about customer service after they got your money and you left them five star feedback already. On other hand I've had positive after sales customer support with Longse and my bricked cam which I managed to screw up.They aren't too worried about customer service.
Its a shame and is what it is. But glad to hear Longse is good. I just received 3 new Cantonk (longse) cameras today. Hope for same good news IF anything happens.Most sellers at Aliexpress don't worry about customer service after they got your money and you left them five star feedback already. On other hand I've had positive after sales customer support with Longse and my bricked cam which I managed to screw up.
Sure... a stock pile of Huisuns at homeLol sounds like klasipca has stock in the huisun company.
Sent from my iPhone using Tapatalk
Other china sellers can ship free a $1.69 item. See this link below for a $1.69 item shipping free from china, I ordered 2 of these. I also recently bought a laser bore sighter for $9.95 and it shipped for free, I got it in 8 days from order date to delivery.Final update, they won't send me a new POE board unless I buy another camera from them, because they don't want to pay to ship it. So, I guess that ends it here...
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"how are you,if you buy one camera again,i will ask purchase department to buy one POE board to fix this camera,and send you with your new order,if you do not buy ,i can not apply $20 shipping fee,as i send one poe board to US about $20 shipping fee,
understand me?"