Hi all. My 3 year old Lorex NR916x NVR has started going berserk. I usually manage it through the iOS app but I tried to manage it directly one day, it has this “Record” dialog on screen. When I dismiss the screen with save or cancel, it immediately reappears. It won’t go away and changes to it will not persist (it changes the checkboxes back after a moment before even saving).
I contacted Lorex support and they had me reset to factory settings but it didn’t work. Before logging in as admin, there is no Record dialog but as soon as I log in, it came back. So now I had the same problem and all my configuration (and cameras) were lost. At that point they said they’d have to pass it 2nd tier support and would get back to me but because it’s out of warranty I might just have to buy a new one. 2 months later, never heard from them again. I painstakingly managed to get my cameras reconnected and recording, but have found that it’s ignoring other changes I make too. Since resetting, it will only record continuously and will not record motion events even though the UI shows it’s set to do the opposite.
So to me it seems like it’s operating system needs to be reinstalled, or it has bad HD sectors or RAM, or corrupted firmware update. My first question is, does anyone know if its OS is purely firmware or if it’s installed on the hard drives? And second, of course, how can I reinstall it? Is it possible?
I contacted Lorex support and they had me reset to factory settings but it didn’t work. Before logging in as admin, there is no Record dialog but as soon as I log in, it came back. So now I had the same problem and all my configuration (and cameras) were lost. At that point they said they’d have to pass it 2nd tier support and would get back to me but because it’s out of warranty I might just have to buy a new one. 2 months later, never heard from them again. I painstakingly managed to get my cameras reconnected and recording, but have found that it’s ignoring other changes I make too. Since resetting, it will only record continuously and will not record motion events even though the UI shows it’s set to do the opposite.
So to me it seems like it’s operating system needs to be reinstalled, or it has bad HD sectors or RAM, or corrupted firmware update. My first question is, does anyone know if its OS is purely firmware or if it’s installed on the hard drives? And second, of course, how can I reinstall it? Is it possible?
