iVMS-4500 Port forwarding

[William Simetin Grenon]

Hi guys !
I am trying to setup my Hikvision DS-2CD2132-I in the iVMS-4500 on my iPhone and the intern setup is working well, but when I try to setup it to work outside of my LAN nothing is working.

Thanks !

Here is my configurations.
Intern (working):

Extern (not working):

Port forwarding configuration:

 

[fenderman]

@William Simetin Grenon Who is your internet service provider?
When you are testing the external address are you on the cellular network or still on wifi? looks like you are on wifi, you my have a nat loopback problem if you are using a router/modem combo....if it works on cellular that is your issue.

 

[William Simetin Grenon]

I am in Canada, my service provide is Bell. I have tried on both, Wifi and cellular, but I am already doing nat loopback so it shouldn't be a problem.

 

[Del Boy]

That's not a full ip address... have you edited the last three digits for privacy?

 

[William Simetin Grenon]

yes I edited the Ip address, sorry I should have mentioned it

 

[fenderman]

I am in Canada, my service provide is Bell. I have tried on both, Wifi and cellular, but I am already doing nat loopback so it shouldn't be a problem.

Have you tested with can you see me. Org

Sent via Taptalk

 

[Del Boy]

I also forward UDP port on 8000 as well. Not sure if that's needed @fenderman will know.

Have you got uPnP turned on in NAT? I have that turned off.

 

[William Simetin Grenon]

I just tried can you see me.org and there is no problem on this side. I also tried to add UDP forwarding, but sadly it's not helping...

 

[fenderman]

I just tried can you see me.org and there is no problem on this side. I also tried to add UDP forwarding, but sadly it's not helping...

If can you see me is showing an open port, then there is something wrong with your phone settings..have you ensured that the external ip address is entered correctly? what is the error message that you are getting?

 

[William Simetin Grenon]

Yes, the ip address is OK (I copy-past from what is my IP) and the error message is: Connection failed

 

[fenderman]

Yes, the ip address is OK (I copy-past from what is my IP) and the error message is: Connection failed

Ok, in the camera, make sure upnp is disabled AND that enable port mapping is also disabled.

 

[William Simetin Grenon]

I did it, but it is still not working...

 

[whoslooking]

Also check your routers not using ports 80 or 8000 it's self or has a built in firewall.

 

[William Simetin Grenon]

I changed the public port to 8084, but it still don't work

 

[fenderman]

I changed the public port to 8084, but it still don't work

Did you change the public port in the app to 8084 as well?

 

[William Simetin Grenon]

No

 

[fenderman]

in the app in the port box you need to enter 8084

 

[William Simetin Grenon]

If you mean there, it don't work more (I have also change the intern port forwarding on my router)

 

[fenderman]

If you mean there, it don't work more (I have also change the intern port forwarding on my router)

No, i meant in the mobile app...if you would like we can do a teamviewer session i can l check the settings and check to see if it works on my end.

 

[William Simetin Grenon]

Yes I changed it in the app. The teamviewer can be a good idea I think. Thanks for the suggestion !