IVMS-4500 not working on IPhone

[Jon Wang]

Hi All,
I am using the INMS-4500 mobile app and I am on Verizon FIOS. Now this mobile app was woring about 3 ays ago, but it has stopped working for some reason. I made sure that ports 82 and 8000(those are the ports I was told to use) are forwarded from the IP address for my camera. But nothing seems to work anymore.

Any help would be appreciated. I am not even sure where to start for screenshots.

Thanks

 

[battleready]

I am an hik dealer and have had 4 customers contact me in the last 24 hours reporting similar issues. There must be something going on

 

[Jon Wang]

Thanks. It started working again last night, then this morning it stopped again. It says DDNS server internal error. Any ideas?