iVMS-4200 Main View bugged with iDS-7216HUHI-M2/S

[Zunun]

Hello, i bought a DVR iDS-7216HUHI-M2/S (we have many dvr's), this dvr is working normally when i connect a monitor to him, and it's recording. The issue is that ivms 4200 is apparently bugged showing live view of this DVR. At first, it doesnt show anything, like no reading cameras. If i change Window Division, all of them overlap (25 overlap that 16 windows, an example). This issue is only happening with this DVR.

Thanks for your help