Issues with new blue iris set up. Glitchy cameras

[smoothone12]

My old desk top had died. So I purchased a new dell. Here are the specs. Dell Inspiron 3020 Desktop - Intel Core i7-13700, 1TB SSD + 1TB HDD, 16GB DDR4 RAM, DVD RW, Intel UHD 770 Graphics, Windows 11 Pro.
Wd purple 12tb.

I uploaded a BI back up from the old desktop and everything seems to be running fine. But when I have my cameras expanded so I can see them all on the Bi screen two of the camera glitch. See v I'm running sub streams.

This is a dedicated desktop.

Also does my cpu and ram numbers look normal?

 

[wittaj]

I would simply delete those cameras and re-add back into BI. Probably something got corrupt with those cameras.

 

[smoothone12]

I would simply delete those cameras and re-add back into BI. Probably something got corrupt with those cameras.

I’ve deleted all of blue iris and then I imported a back up from last summer. I still have issues. Any other ideas?

 

[wittaj]

Do not do an import. Simply delete the problem camera and re-add as the import could have something wonky.

That happened to me when I did an import trying to take the easy way out.

Importing tends to bring in unwanted crap.

Best practice is to actually build BI from scratch when changing computers.

I did that on my latest new computer and built from scratch and didn't import.

 

[fenderman]

Disabled hardware acceleration

 

[smoothone12]

Do not do an import. Simply delete the problem camera and re-add as the import could have something wonky.

That happened to me when I did an import trying to take the easy way out.

Importing tends to bring in unwanted crap.

Best practice is to actually build BI from scratch when changing computers.

I did that on my latest new computer and built from scratch and didn't import.

I just deleted on of the problem cameras and re installed it. I’m still having issues. This is driving me nuts.

 

[smoothone12]

Disabled hardware acceleration

I already disabled it.

 

[wittaj]

Sounds like maybe a driver issue.

Did you use Windows that came with the computer or did you do a fresh install that eliminates Dell bloat by doing the Windows install with the Media Creation Tool?

Download Windows 11

 

[fenderman]

post the camera video settings from the cameras web interface
does the glitching appear there?

 

[smoothone12]

post the camera video settings from the cameras web interface
does the glitching appear there?

The glitching does not appear there..

 

[samplenhold]

CPU of 0% does not seem right.

So the glitches appear when multiple cams are in a display. What happens when you select just one? What happens if you view that glitchy cam's video from say 10 minutes ago in BI?

What happens if you view it using a browser?

 

[wittaj]

Depending on how many cameras and what is going on, the 0% could be right on a 13th gen.

My 8th gen will hit zero like right now when nothing is going on:



He still hasn't answered my question on if this was a clean Windows install.

Given he said HA is off and has tried deleting and adding the camera back, I am leaning towards Dell bloatware driver issue or some setting in BI that his previous system didn't take exception to.

I would at this point blow out BI and start from scratch and start with the problem camera first and see if the issue happens with just that camera.

 

[smoothone12]

Depending on how many cameras and what is going on, the 0% could be right on a 13th gen.

My 8th gen will hit zero like right now when nothing is going on:

View attachment 187763

He still hasn't answered my question on if this was a clean Windows install.

Given he said HA is off and has tried deleting and adding the camera back, I am leaning towards Dell bloatware driver issue or some setting in BI that his previous system didn't take exception to.

I would at this point blow out BI and start from scratch and start with the problem camera first and see if the issue happens with just that camera.

 

[smoothone12]

No it wasn’t a clean install. It was a new dell computer. I didn’t think I needed a fresh install. Is it pretty straightforward fo do a fresh install?

 

[wittaj]

That could be the issue - they throw so much junk and alter the drivers and whatnot that is has caused many issues that we have seen over the years.

Yeah the fresh install is a simple procedure. I did it not even two months ago with my refurb purchase. Maybe 15min tops.

Burn the media creation tool to a USB drive and then plug the USB into the computer and restart and let it boot from that and it will install a clean version of Windows free of all the Dell bloatware and changes they made to Windows.

 

[looney2ns]

Dell computers come with a lot of crap installed.
Search for Microsoft media creation tool. Then read the instructions.

 

[smoothone12]

CPU of 0% does not seem right.

So the glitches appear when multiple cams are in a display. What happens when you select just one? What happens if you view that glitchy cam's video from say 10 minutes ago in BI?

What happens if you view it using a browser?

The glitches show up on my iPhone and ui3 as well. But not when I log into the camera directly.

 

[samplenhold]

The glitches show up on my iPhone and ui3 as well. But not when I log into the camera directly.

OK, so it is isolated to BI.

What happens if you playback a recording?

 

[smoothone12]

OK, so it is isolated to BI.

What happens if you playback a recording?

It is still there.

 

[samplenhold]

So the recorded video has the same glitchy-ness as the live video. And you are not using HA.

Then just like @wittaj stated, do a clean install of Windows and a clean install of BI.