Issue with analytics VCA - Dahua DHI-NVR5232-4KS2

[Pixell]

Hello everyone,
I have a question regarding Dahua, System: DHI-NVR5232-4KS2 Version: V4.002.0000000.6.R, Build Date: 15-11-2022
I'm logging in with an administrator account, but when attempting to add VCA, an error pops up: "Failed to acquire config."
Previously, everything was working correctly.
Does anyone know what might be the issue?
Thank you in advance!

Best regards, Pixel

 

[bigredfish]

Hello everyone,
I have a question regarding Dahua, System: DHI-NVR5232-4KS2 Version: V4.002.0000000.6.R, Build Date: 15-11-2022
I'm logging in with an administrator account, but when attempting to add VCA, an error pops up: "Failed to acquire config."
Previously, everything was working correctly.
Does anyone know what might be the issue?
Thank you in advance!

Best regards, Pixel

First off, you should be setting IVS and just about any other setting available on the camera interface itself, ON THE CAMERA not the NVR.
Its more reliable.

That would at first blush indicate that the camera doesnt have IVS capability.... or that there was a comms error talking to it. Its also possible it does but SmartPlan on the camera is not enabled
but Im not certain if that would prevent it.

 

[Pixell]

First off, you should be setting IVS and just about any other setting available on the camera interface itself, ON THE CAMERA not the NVR.
Its more reliable.

That would at first blush indicate that the camera doesnt have IVS capability.... or that there was a comms error talking to it. Its also possible it does but SmartPlan on the camera is not enabled
but Im not certain if that would prevent it.

bigredfish

Thank you!
ill will check in the cameras themselves!