iPhone X has stopped connecting to BI via 4G

[Dave Lonsdale]

”unable to make connection; check server address”. System has latest BI version but don’t know if that’s the reason. No joy using either the IP or no-ip ddns. Still works fine to another BI system that has not been updated for a long time.
Strangely, BI still works fine over 4G using the iPad. Both iPhone and iPad have the latest version.
Anyone know what the reason may be please?

 

[fenderman]

You must have the IP address or port wrong

 

[Dave Lonsdale]

fenderman, many thanks for responding so quickly. I’ve checked again and WAN entries on both iphone and ipad are identical. I think you may remember that i’m not an IT expert - is it possible that i’ve inadvertently blocked BI on my iphone and should check something somewhere? For example, in ‘mobile data’, the button is green and shows I have used 900MB in the current period.

 

[Vettester]

Make sure you are allowing BI to access cellular data.

 

[Dave Lonsdale]

Many thanks for the reply Vettester. Checked this and it has green buttons like yours except on my phone the name is ‘Mobile Data’ instead of ‘Cellular Data’.

 

[Vettester]

Have you tried rebooting your iPhone?

 

[Dave Lonsdale]

Guess what - that’s fixed it! Thanks again Vettester. I guess I’m too old to think of these things. In my defence, everything else on the phone seemed to be working....

 

[Vettester]

Happiness... You're welcome!