IPC-B5442E-Z4E new firmware and IVS not working

L

lcam

Getting the hang of it
Aug 29, 2018
172
38
US
I have a few of these cameras and I use them with BI. Recently one starting detecting motion all the time and I kept finding the video detection checked which I don't want since I use IVS with people and car detecion. I upgraded the firmware to the one dated 2023-12-21 which I downloaded from Empiretech. FIrmware.

The constant motion detection has been fixed but now the IVS doesn't appear to be working. I reviewed the settings and they look correct. I compared them to another camera with a different firmware which is working and there is basically no difference.

Camera Settings:
Event > Video Detection - Uncheck Motion Detection
Event > Video Detection > Smart Plan - Uncheck Smart Motion Detection
Event > Smart Plan - select IVS
Event > IVS - New Intrusion Rule
Draw Rule
Check Appears, Cross
Object Filter - Check Human, Motor Vehicle
Save

Has anyone else upgraded and have this issue?
 
Last edited:
looney2ns said:
Yes.
Best practice when updating firmware in any camera is:
1-Reset camera back to factory defaults.
2-Update firmware.
3-Again reset camera to factory defaults.
(Note, some cameras may require 3 factory defaults after firmware update)
Click to expand...
Okay. That is a pain since the cameras are on a VLAN and resetting them will cause them to go back to a default network but I will try it and see what happens. Thanks.

UPDATE
Okay I set it to factory settings, updated the firmware and setup IVS and there is still no alerts working.
Do the settings that I listed look correct? Either the firmware caused an issue or the setting need to be different with this new version.
 
Last edited:
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