Hi,
The camera was buyed and installed in june 2019.
I have never problem with this.
The camera restarted every 7 days, so I saw from the monitoring station status reports that every 7 days, at exactly the same time, the connection with it was lost, and then the connection was restored after a few seconds.
Some days ago, on the usual day and time, the connection was lost, but reconnection no longer took place.
-----------------
Corresponding services have been stopped as Synology Surveillance Station has lost the connection to the following camera(s): XYZ. - Mon, 21 Sep, 04:48
Corresponding services have been resumed as Synology Surveillance Station has been reconnected to the following camera(s): XYZ. - Mon, 21 Sep, 04:48
lost the connection - Mon, 28 Sep, 04:48
has been reconnected - Mon, 28 Sep, 04:48
lost the connection - Mon, 5 Oct, 04:48
has been reconnected - Mon, 5 Oct, 04:48
lost the connection - Mon, 12 Oct, 04:48
has been reconnected - not yet
-------------------
I removed it from its place.
I connected it to the POE network and power source inside the house.
- the camera initialized itself, turned around in 360 degree and then return to its original position
- no abnormal movement is visible or no fault sound is heard
- after this, the camera is still, only the fan inside the camera can be heard
- green and orange led blinking
BUT, the camera still not connect to the home network
- I checked the router active client list, but the camera not appear, and the assigned fix ip cannot be pinged
- I connected to another router, but nothing changed
I tried to reset the camera to default Factory settings, as described on the amcrest support page
- How To Perform A Factory Reset (IP4M-1053E)
- a found the reset button, I pressed and hold the reset switch as described for about 30 - 45 seconds and I release it
- BUT NOTHING happens,
- the camera not being to rotate
- and no sound was heard
- the camera still
- I repeat the reset procedure 2-3 times, but nothing
Please help me, what else can I try?
The camera was buyed and installed in june 2019.
I have never problem with this.
The camera restarted every 7 days, so I saw from the monitoring station status reports that every 7 days, at exactly the same time, the connection with it was lost, and then the connection was restored after a few seconds.
Some days ago, on the usual day and time, the connection was lost, but reconnection no longer took place.
-----------------
Corresponding services have been stopped as Synology Surveillance Station has lost the connection to the following camera(s): XYZ. - Mon, 21 Sep, 04:48
Corresponding services have been resumed as Synology Surveillance Station has been reconnected to the following camera(s): XYZ. - Mon, 21 Sep, 04:48
lost the connection - Mon, 28 Sep, 04:48
has been reconnected - Mon, 28 Sep, 04:48
lost the connection - Mon, 5 Oct, 04:48
has been reconnected - Mon, 5 Oct, 04:48
lost the connection - Mon, 12 Oct, 04:48
has been reconnected - not yet
-------------------
I removed it from its place.
I connected it to the POE network and power source inside the house.
- the camera initialized itself, turned around in 360 degree and then return to its original position
- no abnormal movement is visible or no fault sound is heard
- after this, the camera is still, only the fan inside the camera can be heard
- green and orange led blinking
BUT, the camera still not connect to the home network
- I checked the router active client list, but the camera not appear, and the assigned fix ip cannot be pinged
- I connected to another router, but nothing changed
I tried to reset the camera to default Factory settings, as described on the amcrest support page
- How To Perform A Factory Reset (IP4M-1053E)
- a found the reset button, I pressed and hold the reset switch as described for about 30 - 45 seconds and I release it
- BUT NOTHING happens,
- the camera not being to rotate
- and no sound was heard
- the camera still
- I repeat the reset procedure 2-3 times, but nothing
Please help me, what else can I try?
