As a Hikvision HDP dealer, I get sent questionnaires pretty frequently. One of the questions referred to this issue of getting logged out frequently. So apparently they are aware of it, but as per usual, could be months or years before they fix it.
Wow...
I suspected they knew about it, kind of obvious issue for ANYONE using the app for more than 5 minutes...
I see the app getting stupid updates with useless features (and multiple corrections of those features) but they don't deal with this...
We'll see I guess...
The only reason I use Hik-Connect app is for the playback, grabbing videos and pictures and notification of events from the cams, these functionalities work great but for live view, IVMS4200 is still better (but sucks for the rest)
The main functionality I love with IVMS4200 is that when you are in multiple cam view (all streams at sub stream), if you double tap on a stream and change it to main stream, it remembers this next time you double tap on it from the multiple cam view. With Hik-Connect, no, always have to manually change it to main stream. Annoying enough to make me use IVMS4200 for live viewing only...
I sent multiple "feedbacks" about this (and other issues) in their app but I have no idea if this is actually revised by someone or just goes in their trash can lol...