I-VMS 4500 IPhone app: error code 153

[ik2rgt]

Hi to all
after setting up my IP cams with a 7608 NVR it's time to view it with my IPhone using I-VMS 4500 app.
I use HikDDNS and all the ports are opened in my router
I can access the nvr via a remote pc using either Firefox or IE but there is an issue using IVMS4500 app
The screenshot looks like this:

but the username and password entered are absolutely correct.
The app is of course updated checked in the app store.

Any help?

Emanuel

 

[vistamaniac]

Hi Emanuel,
I have had this same error quite a few times, and there does not seem to be a way to completely fix it.
However, I think it is due to repeated attempts to log in to your camera, so the camera locks, causing the error. So, even with a correct username/password combination, you cannot log in.

The solution I have found is just to restart your camera, or turn it off for about 20 minutes then turn it on again, if that does not work.

Good luck!

 

[ik2rgt]

Hi vistamaniac,

now I've got IVMS4500 working!
I just changed the password and it works fine
Thanks

 

[frippe123]

Hi vistamaniac,

now I've got IVMS4500 working!
I just changed the password and it works fine
Thanks

I had this issue aswell and changing to a password that didn't contain a "=" solved it for me.

 

[minhvienthongutc]

Wrong Pass?

 

[wozzzzza]

ive got the same issue since upgrading my NVR from 3.0.8 to 3.4.8, can no longer access the nvr on phone using IVMS4500, just gives error code 153, I have changed the password to the new one in the NVR any everything, no luck.
any other ideas??