Noticed that I was not able to look at my cameras and started trying to find out why. My NVR is not close to a tv so only viewable via IE or Pale Moon browsers. So I launch Pale Moon and enter the IP address of the NVR. It takes several minutes just to get a login screen, and after entering userid/pwd info, nothing happens. Ever.
So I bring the NVR into my living room and connect it to the TV via HDMI so I can at least get logged in. When I looked at "Camera Registration", there is only 1 out of 9 cameras listed and it isn't displaying properly. The screen shows "The login return time is up". Great! This camera IS working properly as I can see it from a different NVR, and also SmartPSS. In other configuration settings, the only thing I can see that is out of order is the "Switch" ip addressing. It is the same subnet as the rest of my network.
To make a long story short, I cannot change ANY settings in the machine. I tried several times to change the ip addressing of the Switch but was not able to. In the System>Default settings I I checked all the boxes and applied them. After a reboot, everything was back to what it was. Same thing for the "Factory Reset", except I have to set the password etc. after rebooting.
Also the same thing for Network settings. I have a static IP address on the 10. net, and DNS server addresses coded, but I cannot change them. If I click "Default", it looks like the ip address changes back to the 192... network, but the DNS server addresses don't change. However, after a reboot, the original static ip address I put in is back.
The last thing I tried was to download the latest firmware (DH_NVR5XXX-4K_Eng_V3.215.0000000.1.R.20170901) and upgrade. I reformatted a 32GB USB drive and extracted the firmware onto it. After placing the USB drive in the machine, there is a prompt to upgrade and the window shows the firmware image on the drive. When I select it to begin the upgrade it starts, but in about two seconds a dialog box opens that simply says "Update failed!"
One last thing that seems to be backwards to me. After rebooting the machine, the four lights on the front of the machine STATUS, HDD, NET, and POWER, are all illuminated. But as soon as I plug in an Ethernet cable, the NET light goes out. That's backwards, isn't it?
Does anyone have any thing else for me to try to get this thing running again before I have to buy another one? I'm sure this one is out of warranty.
Thanks,
Wayne
So I bring the NVR into my living room and connect it to the TV via HDMI so I can at least get logged in. When I looked at "Camera Registration", there is only 1 out of 9 cameras listed and it isn't displaying properly. The screen shows "The login return time is up". Great! This camera IS working properly as I can see it from a different NVR, and also SmartPSS. In other configuration settings, the only thing I can see that is out of order is the "Switch" ip addressing. It is the same subnet as the rest of my network.
To make a long story short, I cannot change ANY settings in the machine. I tried several times to change the ip addressing of the Switch but was not able to. In the System>Default settings I I checked all the boxes and applied them. After a reboot, everything was back to what it was. Same thing for the "Factory Reset", except I have to set the password etc. after rebooting.
Also the same thing for Network settings. I have a static IP address on the 10. net, and DNS server addresses coded, but I cannot change them. If I click "Default", it looks like the ip address changes back to the 192... network, but the DNS server addresses don't change. However, after a reboot, the original static ip address I put in is back.
The last thing I tried was to download the latest firmware (DH_NVR5XXX-4K_Eng_V3.215.0000000.1.R.20170901) and upgrade. I reformatted a 32GB USB drive and extracted the firmware onto it. After placing the USB drive in the machine, there is a prompt to upgrade and the window shows the firmware image on the drive. When I select it to begin the upgrade it starts, but in about two seconds a dialog box opens that simply says "Update failed!"
One last thing that seems to be backwards to me. After rebooting the machine, the four lights on the front of the machine STATUS, HDD, NET, and POWER, are all illuminated. But as soon as I plug in an Ethernet cable, the NET light goes out. That's backwards, isn't it?
Does anyone have any thing else for me to try to get this thing running again before I have to buy another one? I'm sure this one is out of warranty.
Thanks,
Wayne