Yes, I deleted the camera many times and tried to add it again. I also reset the camera many times and reset it up through my phone and then tried blue iris again. Someone on reddit said it was a known issue with that specific cameras firmware and that amcrest says you just have to keep deleting the camera and resetting it and trying to reconnect but i see some poeple get it to work so i have a hard time believing that there is a firmware issue.
I have one working with these settings, except for no PTZ control. I believe there are two versions of this hardware, v1 and v2, (not referring to the colors) but I'm not sure what the differences are and Amcrest won't clarify.
Right now I have only one camera connected to the amcrest app. The other three have been removed. I am trying to just get one working for now. I hold the reset button on the camera to reset it and also make sure that the camera is deleted from the amcrest app and from blue iris. I then re add the camera to the amcrest app and verify its working through the app then I go ahead and try and follow the amcrest webpage on how to add the camera to blue iris.
- You have 4 of those cams?
- How are you performing a "reset" of the cam?
- Are you deleting your device from your Amcrest Smart Home account before performing a factory reset?
- Are you plugging in all 4 at the same time and trying to set up or are you plugging in one at a time and setting up one at a time?
- Are there any OTHER cams in the same LAN that are working OK?
Thanks for the positive post regarding that cam included in the recent update and your success.I couldn't get this to work since I bought the camera back in 2021.
FINALLY this week I was able to get it to work. Blue Iris released an update that listed support for this camera specifically.
Note that PTZ still isn't working but RTSP streaming is.
Thank you for the detailed post. I just installed 1 of 3 ASH21 and got it working in BI. My PTZ screen looks just IIke your screenshot. I can PTZ move using the Amcrest app, but not using the BI interface or iPhone app. The PTZ buttons are there, just no response from the camera. Also, were you able to find a way to set PTZ presets? The AmcrestSmartHome app doesn’t have that feature that I can find. Thank you in advance! RobI couldn't get this to work since I bought the camera back in 2021.
FINALLY this week I was able to get it to work. Blue Iris released an update that listed support for this camera specifically.
Note that PTZ still isn't working but RTSP streaming is.
PTZ works too! PTZ Setup screenshot added.
Thanks for the update and everyone's help. I ended up selling the cameras and I bought compatible cameras a while back. Its good to know that these cameras can now be used with blue iris.
I had this issue as well before BI was updated to version 5.6.05. Maybe check your current version?Thank you for the detailed post. I just installed 1 of 3 ASH21 and got it working in BI. My PTZ screen looks just IIke your screenshot. I can PTZ move using the Amcrest app, but not using the BI interface or iPhone app. The PTZ buttons are there, just no response from the camera. Also, were you able to find a way to set PTZ presets? The AmcrestSmartHome app doesn’t have that feature that I can find. Thank you in advance! Rob
For the benefit of others reading this thread, especially future camera purchasers, just be advised that the hallmark traits of any cam label "Smart Home" or similar is that they do NOT provide an embedded camera webGUI and lean heavily toward account setup, smart phone or tablet app usage, limited camera configurability and oftentimes p2p/cloud account linkage.The downside with this specific camera is that it requires the app and has no web interface.
I have an ASH21 and have never needed a Web UI. All ASH21 camera settings I've wanted to change, not just ones in SH app, I can change using Amcrest Surveillance Pro (same as SmartPSS) on Device Config page. I can also set ASH21 PTZ Presets there on Live View page....
As far as PTZ Presets, I don't think Amcrest has enabled them since I don't see a place in the app to set them. The downside with this specific camera is that it requires the app and has no web interface. Every other camera I have (including other Amcrest Cameras) includes a web interface where you can specify PTZ presets which can be saved and later called by Blue Irirs.
Great to know!I have an ASH21 and have never needed a Web UI. All ASH21 camera settings I've wanted to change, not just ones in SH app, I can change using Amcrest Surveillance Pro (same as SmartPSS) on Device Config page. I can also set ASH21 PTZ Presets there on Live View page.
Many non-SH settings can also be changed using Amcrest View Pro app on android/ios.
Edit:
Caution: Amcrest does not say what I said above is supported, so some setting changes may not work properly. I've mainly changed things in the video encoding area on Device Config page. And setup of PTZ Presets does work.