How to update BI to v5.4.4.8? Mine just stuck cannot finish downloading

[wepee]

Hi guys,

Does anyone experiencing problem updating BI.

I just purchased an Extended support and Maintenance License Key.

But when I want to update the current system from BI v5.4.3.12 to v5.4.4.8,
BI just could finish downloading. It just stuck there forever.

Close BI software and start it again, problem still exists.

Any idea how to fix this problem? Download the update files from Blue Iris Software Updates
and update manually?

Thank you.

 

[IAmATeaf]

Try restarting the Bi service, that should hopefully resolve the issue where it thinks the download is in progress.

 

[SpacemanSpiff]

Any idea how to fix this problem? Download the update files from Blue Iris Software Updates
and update manually?

Still perusing the large quantities of great info on this site. However, seeing this topic came up... (regrets on the brief hijack of the thread)

What is the preferred method for applying updates to BI? Letting it do it's own updates, or download & install manually?

 

[sebastiantombs]

Rule of thumb, if it ain't broke don't fix it. The problem is that BI is constantly adding new features like sub streams and AI so the urge to upgrade is strong. I keep mine set to not update automatically. When a new update does come out, I wait a day or two to see if there are any comments here on IPCT before I update.

 

[SpacemanSpiff]

... When a new update does come out, I wait a day or two to see if there are any comments here on IPCT before I update.

Leading edge vs bleeding edge

 

[Gatlarf]

I had the same problem. It was caused byclosing the interface while the update was downloading. That leaves the update half-downloaded and the temp-file it creates prevents the update from being downloaded.

You need to go to C:\ProgramData\Blue Iris\temp and delete the failed download. I believe you need to stop the BI service first though. You can leave the ‘config’ and the ‘temp’ files where they are. Just delete the third file as shown in the screenshot. (The name could be different.). start the service again and you should be able to download the update.

 

[informationkid]

having same stuck in download issue atm.....whoo

As soon as I clicked cancel to get rid of the settings window BL started the update installation process!

and now I have 5.4.4.8 Stable version installed