Hikvision NVR -- Exporting Playback Pictures

[GCoco]

Hik 9632 NVR -- see model and firmware in attachment. I am having no success in saving larger picture files captured during playback. Videos of any size are no problem. If the picture (jpg) is greater than 500KB it will write a file to the USB drive but have a 0KB file size. Anything under that size has no problems. I have formatted multiple USB drives to both FAT32 and NTFS with no difference. I am directly connected to the NVR and not using a web connection.
Hik support said they never heard of this problem before (shocker). Any suggestions?

 

[alastairstevenson]

Any suggestions?

Pretty old firmware - maybe risk an update?

 

[GCoco]

I am running V3.4.2 and the latest firmware on their website for a 9632NI-I8 is the same version

 

[alastairstevenson]

There is quite a selection of Hikvision websites with firmware.
Maybe check out if this is a good match for your NVR : DOWNLOAD PORTAL

*edit* And here also, if a US source is needed : NVR

 

[GCoco]

I'm US. I will try FW upgrade. Thanks