Hikvision DS- 7604 Not recording audio

[cctvuknut]

Hey guys

Have any of you had an issues getting your NVR's to record audio ?

I can hear the audio fine live view , in recording settings its set to record audio but when I play back footage the audio just isnt there

any info appreciated

 

[fenderman]

in the cameras video settings, set it to video and audio not just video

 

[cctvuknut]

Ive checked the camera setting and its already set to video & audio stream , G.711ulaw is my current audio encoding setting on the camera

Really not sure what else to try

 

[milkisbad]

-under Record->Parameters, check main stream/event stream/ sub stream and make sure they are all video/audio
-Under Configuration->Live View, check Enable Audio Output for all your video output (VGA/HDMI)

as far as i know on the NVR those are the only two audio settings.

 

[cctvuknut]

-under Record->Parameters, check main stream/event stream/ sub stream and make sure they are all video/audio
-Under Configuration->Live View, check Enable Audio Output for all your video output (VGA/HDMI)

as far as i know on the NVR those are the only two audio settings.

Thanks , there was a hidden setting when I logged into the NVR as a client which was not checked record audio , bizzarely I couldnt find the setting when going directly into the NVR with the mouse ! , all sorted now thanks guys

 

[advnettech]

Thanks , there was a hidden setting when I logged into the NVR as a client which was not checked record audio , bizzarely I couldnt find the setting when going directly into the NVR with the mouse ! , all sorted now thanks guys

Where is the hidden setting? I have the same issue.

Thanks

 

[cctvuknut]

I think it was in the actual camera menu not selecting video and audio , the settings were not available from the NVR interface, the audio works perfectly now