hikconnect fluent to clear

[tim jackson]

hi guys just wondering if its just my set up ,currently have hikvision 7608 nvr and 6 4mp cameras ,in the hikconnect app they load up fine but if i select a camera and click clear it just hand and eventually gives an error .Anyone else have this issues with 4mp cameras

 

[Bink]

Do you happen to be connecting remotely? Clear uses far more bandwidth compared to Fluent and insufficient bandwidth could cause connectivity issues.

 

[tim jackson]

yes from my mobile , i can view fluent no probs but if i open one cam and go click clear it freezes ,i just thought it was my 4mp cams as a friend has no issues with his 3mp ones

 

[tim jackson]

just thought i have my nvr connected via homeplug with cat5 to all cams and my internet speed is 200 meg with 13 meg upload would you say a direct lead from the nvr to the router would improve it

 

[Bink]

Do you have an issue with this on a Wi-Fi network directly connected to the NVR/cameras? For what it’s worth, I have no issue using Clear when connected locally, but frequently have issues doing Clear over an LTE/cellular connection.

 

[gpower07]

delete the hik-connect. get a ivms4500.

 

[Giiro]

Did you ever found a fix for this..I have same issue with a Laview system which is a hikvision oem....clear option doesn;t work during daytime but once cameras switch to night mode works like a charm...Recording is perfect...did cable test on all camera all good..I have installed many cctv system from A to Z but never experience something this weird.