Hik-Connect remote playback issue

[daniel.yrh]

Hi guys I’m new but I have read a lot of user reviews in this forum.

I have been using Blink wireless cameras for 3 years and some of the cameras start failing, and I don’t like the idea of paying for annual subscriptions with Blink’s newer models. After all my research I recently purchased a 8MP Hikvision Colorvu camera from my local reseller. It’s image and video quality is much nicer than my Blink camera (especially at night!), however I now face a new issue.

I had my Hikvision camera set with highest image/video quality at H265+, playback via Hik-Connect within local network was alright but remote access never work. Playback will show “network is unstable” then followed by “maximum Channels under playback reached”. I suspect the Hik-Connect app is trying to read the 4K footages from my camera through the Internet and it requires really high bandwidth?

I am not using any NVR for now as I bought only 1 unit of Hikvision camera to test it out first. Is there any setting in the camera which allows downsampling of video playback through Hik-Connect app? Or scaling down the recording quality is the only option?

 

[Sphinxicus]

Hi Daniel

I've never used the Hik-Connect app. If you enable one of the substreams in the camera GUI does the app give you an option to connect to the substream instead of the main stream?

 

[Sphinxicus]

or perhaps this will help?

https://www.hik-connect.com/views/terms/helpIos/Hik%20SettingLive%20View%20Quality.html

 

[SamM]

Hello Daniel

Playback via any software will only bring back the recording in its native form (how it was setup to record). You cannot playback via the main/sub stream as this is only available via the liew view

 

[daniel.yrh]

Thanks for the quick replies guys. I managed to fix the issue. Today I received my Sandisk 256GB Max Endurance card (class 10) and remote playback is now flawless!

 

[Farheen]

Thanks for the quick replies guys. I managed to fix the issue. Today I received my Sandisk 256GB Max Endurance card (class 10) and remote playback is now flawless!

Hey howd u fix it, I’m facing the same issue. Pls let me know quickly.

 

[SamM]

Use a memory card in the slot provided on the camera, record duration is dependant on the size of the card. It records locally instead of a NVR.

 

[Farheen]

hey thank u for reaching out, where exactly is the slot?