Hik-connect motion alerts no images

[Carcus]

Hi All,

As the title suggests when I receive motion alerts to the Hik-connect app I don't get an image with newer cameras. Much older dome 3mp have no issue.

Using 7608ni-k1 and 2385 turret. Not sure the model of the older cams.

Any ideas? Thanks

 

[Carcus]

Update to this tried with a K2 and the images worked with the 2385 so must be a K1/Firmware issue.