Hik-Connect App displays the same video stream for all cams

[fattdogg]

I have an strange issue. My devices added by hik connect platform all show the same live stream after adding manual DDNS ports. The streams are also randomly switching.

Port forwarding is made in main Internet router for http and server port. Cams are all accessable by browser.

 

[wittaj]

Did you manually assign the cameras different IP addresses or did you leave them as default and now you have an IP address conflict because they are all the same?

 

[TonyR]

@fattdogg , if this is the same issue, please delete your earlier post in this same forum ==>> Hik Connect with three cams switches Live View randomly

Frankly, that earlier post contains a lot more detail, especially regarding the use of wireless, than this post. Bandwidth availability for the streams can cause problems with Hik-Connect.

 

[fattdogg]

Each cam has its own static IP. Upnp is for each cam enabled.

 

[fattdogg]

Ist must be a bug in the Hik-Connect App or the hik Connect platform service.
Browser access works with correct live views. Even the streams in VLC Player are displayed correctly for each cam.

 

[TonyR]

Ist must be a bug in the Hik-Connect App or the hik Connect platform service.
Browser access works with correct live views. Even the streams in VLC Player are displayed correctly for each cam.

Could be a bug in Hik-Connect, but......what happens if you try to view all 3 camera streams at once on VLC (3 instances of VLC, 1 for each cam) ?

 

[fattdogg]

Could be a bug in Hik-Connect, but......what happens if you try to view all 3 camera streams at once on VLC (3 instances of VLC, 1 for each cam) ?

It streams perfectly by normal port forwarding for rtsp ports. I attached a screenhot.

 

[fattdogg]

I already contacted Hikvision. Let's see if it is a bug or not. But I think it is a bug.

 

[fattdogg]

On Android 11 and lower live view with multiple cams is buggy

Here is the reply by Hikvision support:

Dear customer， You are right

We tested it on Android phone. And the issue happend.

We have forwarded the issue to R&D team. And the fixed verison would be released in April.

Sorry for the inconvenience. And thank you for your patience.

 

[fattdogg]

After update of Hik Connect App everything works fine