Hi folks.
My mom (84) got totally burned by a fly by night idiot parading as a "camera Security expert" who overcharged her and sold her a 4 channel system using an Hikvision DVR. I cannot reach the guy (no surprise) and the password to setup the system is unknown. I used the SADP tool to send Hikvision the xml file and was told the unit is apparently grey market, so go away we won't help you. I'm angry they don't support end users caught in this web as I assume this happens CONSTANTLY.
The password reset described here failed: Hikvision Password Reset Tool
I'd love to finally get this piece of crap working for her rather than buying another new dvr brand that isn't Hikvision, and spending more $$$.
Model:EAR324-4
Do I have any other options?
Thanks in advance for any assistance you can provide.
Marty (in Toronto)
My mom (84) got totally burned by a fly by night idiot parading as a "camera Security expert" who overcharged her and sold her a 4 channel system using an Hikvision DVR. I cannot reach the guy (no surprise) and the password to setup the system is unknown. I used the SADP tool to send Hikvision the xml file and was told the unit is apparently grey market, so go away we won't help you. I'm angry they don't support end users caught in this web as I assume this happens CONSTANTLY.
The password reset described here failed: Hikvision Password Reset Tool
I'd love to finally get this piece of crap working for her rather than buying another new dvr brand that isn't Hikvision, and spending more $$$.
Model:EAR324-4
Do I have any other options?
Thanks in advance for any assistance you can provide.
Marty (in Toronto)