Help 3MP Turret

[garricker]

Hi guys just got the 3MP hikvision cam.


bit i am not able to see any image on the nvr these has chinese label on them.

do i need to do some different for these to work?


please help kinda frustrated here.

 

[Del Boy]

What are you connecting it to? Need some more information. Is it powered etc?

 

[garricker]

hikvision 16 channel NVR with POE

the cameras powers up and everything but no footage and when why plug my 4mp exir hikvision turret it will automatically get image without doing anything

 

[Del Boy]

Model numbers for everything please.

Then firmware versions if you have them.

 

[garricker]

NVR: DS-7716N-E4/P16

3MP Cam DS2CD2335-1 V5.3.6_151215

 

[Del Boy]

NVR firmware?

 

[garricker]

dont have that with me

i am trying to log in the nvr but won't let me...

what the url?

domaine.hik-vision.com?

it is working on my phone

 

[Del Boy]

Install this - SADP Tool: http://www.hikvisioneurope.com/portal/index.php?dir=Software/00 Software Tool Package/01 SADP Tools/new/V3.0.0.2/&file=SADP_v3.0.0.2build20150911.zip

 

[garricker]

NVR firmware: V3.3.4 build 150616

 

[Del Boy]

the cameras powers up and everything but no footage and when why plug my 4mp exir hikvision turret it will automatically get image without doing anything

What is this camera model number?

 

[garricker]

What is this camera model number?

Hikvision DS2CD2335-1

 

[Del Boy]

Hikvision DS2CD2335-1

That's a 3MP camera, what model number is your 4MP camera.

 

[garricker]

That's a 3MP camera, what model number is your 4MP camera.

4MP: DS-2CD2342WD-I


the 4mp is working having issues with the 3 MP both 3MP same issue

 

[Del Boy]

4MP: DS-2CD2342WD-I


the 4mp is working having issues with the 3 MP both 3MP same issue

I know but I'm trying to diagnose your problem.

So looks like you have a Chinese NVR but hacked into English with English camera working.

Now you are trying to link up a Chinese Camera. My guess is that it's not hacked into English and you are getting a language mismatch. If you go to Configuration and Camera Management does it say anything?

 

[garricker]

let me check

 

[Del Boy]

Or your camera is set to H.265, your NVR doesn't support that so change it to H.264 if you see that.

 

[garricker]

it says it's offline

 

[Del Boy]

You're going to have to login to the camera directly. That SADP tool will help you.

 

[garricker]

where do i change that?

- - - Updated - - -

can i use any 12 volt ac adapter?

 

[Del Boy]

where do i change that?

- - - Updated - - -

can i use any 12 volt ac adapter?

Yes, make sure it's the right polarity.