GetEvents error / "Events: subscription 8000ffff"

[J C]

Hello Experts

I started getting this error today on all 5 cameras...anyone know why?? Something to do with DST maybe? I did change the time in each cameras' setting but still getting the error.
Onvif triggering is not working on 3 cameras.

Thank you

 

[wittaj]

In the camera GUI, Under Network > Access Platform, turn onvif authenticator off.

 

[looney2ns]

Yep, I had the same error this morning, but only on one camera. ONVIF app, showed the same error on that one camera, and showed it was something to do with time.
But the only solution was to do as @wittaj described above.

 

[J C]

In the camera GUI, Under Network > Access Platform, turn onvif authenticator off.

Thank you! That was it...

Just curious...what's the reason? Did 5.8.8.3(3/7/2024) change something?

 

[wittaj]

It is an issue where the camera and BI are having "handshake" issues and thinks that there is a problem, when there isn't (usually). It is an annoying issue, but not causing any issues other than we don't like seeing that error message LOL.

We usually see this come up when someone updates BI and it was fine on a previous version but has issues on a newer version.

And sometimes they just pop up, usually if a camera rebooted or temporarily lost connection with BI.

 

[rdxny]

I had many "Events: Request 8000ffff" at 3am also, on many cameras, but all have onvif authenticator: OFF (but I do have "get Onvif trigger events" checked ON as I do use the camera's IVS). Recordings were not impacted.

 

[looney2ns]

Everyone should report this to Ken @ BlueIris support.
I did.

 

[IAmATeaf]

From what I remember about this issue it had to do with a mismatch between the authentication request time and what the camera evaluated time was taking into account time zone settings.

I also had a similar issue way back when and disabled authentication in the cam itself as my cams are on their own separate network.

 

[Cor K Dikland]

In the camera GUI, Under Network > Access Platform, turn onvif authenticator off.

I can't find this option anywhere. Is this in BI???

 

[wittaj]

I can't find this option anywhere. Is this in BI???

It is the the camera GUI, not BI.

 

[Cor K Dikland]

It is the the camera GUI, not BI.

Same question. I have an IPC-T54IR-ZE-S3 and using the Web interface V5.01.0.1431017 and can't find any such option.

 

[wittaj]

In the new GUI:





In the old GUI:

 

[Cor K Dikland]

Found it. I was looking for "Platform Access" not "Access Platform". This old man's eyes couldn't distinguish the difference

 

[wittaj]

Found it. I was looking for "Platform Access" not "Access Platform". This old man's eyes couldn't distinguish the difference

Well they did flip the words between GUI lol

 

[Vini]

In the camera GUI, Under Network > Access Platform, turn onvif authenticator off.

This is obviously Camera brand specific, as there's nothing for auth with ReoLink.

Will flag to Ken/BI Support.

Meanwhile, I have Disabled "Auto Refresh" within Onvif commands within the BI GUI, just in case. Hoping itll get the commands one time, and not keep hammering it as such to cause the error.

 

[Vini]

Auto Refresh did nothing, so I checked my logs. Found the date the problem started, which was around 3rd March.

Have gone back to 5.8.7.5, a version from Mid Feb, to see if that helps.

 

[Cor K Dikland]

Auto Refresh did nothing, so I checked my logs. Found the date the problem started, which was around 3rd March.

Have gone back to 5.8.7.5, a version from Mid Feb, to see if that helps.

My problem started Mar 3 after 2AM the same time as the DST time change when we set the clock 1 hour ahead. Coincidence???

 

[Vini]

I mean, it’s an observation. But our clocks didn’t change in the UK though…

 

[Vini]

Rolling back hasn’t seem to have helped…

Will have to wait for Support to get back to me.

 

[J C]

He's just gonna tell you to reset your cameras.