gdmss plus IVS no pictures in push notifications

zape

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I get "Failed to download picture" error when I open a notification.

Any idea how to fix this?
I'd like to see a picture before I decide whether I want to see the recording or not.

1611552133818.png
 
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genelit

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Hi,

I'm not sure this is a solution but I experienced the same problems before when i stored the snapshots on a FTP-server.
With snapshots stored on a NVR this works for me.

Where do you store the recordings, locally on SD-Card, FTP, NAS or NVR?
 

zape

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NVR.
I tried to play with snapshot settings but was not able to make it work.
Can you please share your settings?
 

genelit

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Hi,

Looking at your print screen it look like your outside your Wi-Fi but connected via VPN.
I did some testing and have the same resutlt, but it works with DMSS, have you tried that instead?
My overall impression of DMSS is that it's way better for playback and event managing than gDMSS.
On the other hand, gDMSS is better for quickly taking a look at the cameras, as it can autoplay the latest viewed cameras - which DMSS still is not capable of.

gDMSS
Connected to wifi - works, snap available
Outside wifi, no VPN - doesn't work
Outside wifi, VPN connected - doesn't work

DMSS
Connected to wifi - works, snap available
Outside wifi, no VPN - works, snap available
Outside wifi, VPN connected - works, snap available
 

zape

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That VPN icon is just Blokada ad blocking, I was connected to internal network via Wi-Fi.
But I'll try to disable the ad blocking and see if it changes anything.

Does this look like your NVR settings?
Do I need to configure anything on the cameras?

1611589545103.png

1611589601570.png
 
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genelit

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Ok, my bad. It was very similar to the VPN icon.
No, my settings are all off for Snapshots.
I think your problem is on the phone/the app.
1st, have you tested with DMSS?
2nd, have you check that gDMSS has been granted access to "files and media". The app saves the small snapshots to the phone, in my gallery I have plenty of these small snaps that have been saved by the app.
 

sorin63

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I get "Failed to download picture" error when I open a notification.

Any idea how to fix this?
I'd like to see a picture before I decide whether I want to see the recording or not.

View attachment 80512
Hello, I have this problem too. I got an s21 fe phone on which I don't see a snapshot in gdmss, on the old s9 phone everything works perfectly. Does anyone know a remedy?
 

sorin63

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I forgot to mention that on the new s21 phone I have all permissions turned on for sdmss.
 
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