Flood of 403 Forbidden; no browser video plugin; no install popup?

[xeger]

I just installed a ds-2cd2142fwd-is. I've got its networking and other aspects configured quite nicely, but whenever I try to use the "Live View" or "Playback" functions, I'm greeted with a blank page containing a bunch of "broken object" icons.

Viewing the network trace shows me that the the pages I loaded are making many requests to various URLs under "/ISAPI/..." and that all of these are responding with 403 Forbidden. Even more strange, the response body usually contains valid XML with statuses such as "not support" -- not something I'd normally expect from a 403!

One example, from the first request that the Live View page makes, to the path "/ISAPI/System/Video/inputs/channels/1/VCAResource":

<ResponseStatus version="2.0" xmlns="Oops:The page you are visiting may have been deleted,renamed or inaccessible.">
<requestURL>/ISAPI/System/Video/inputs/channels/1/VCAResource</requestURL>
<statusCode>4</statusCode>
<statusString>Invalid Operation</statusString>
<subStatusCode>notSupport</subStatusCode>
</ResponseStatus>

Has anyone else encountered this? I can configure the camera's settings, and its video stream shows up just fine on the Synology DVR that I've connected it to; I just can't use the on-camera interface for anything other than basic config.

 

[alastairstevenson]

I just installed a ds-2cd2142fwd-is. I've got its networking and other aspects configured quite nicely,

It sounds like you haven't.
Provide a few details - starting with the LAN IP address range, the IP address settings of the camera and the PC connecting to it, and the browser in use and whether the 'webcomponents' add-on is enabled.
And whether you are logged in to the camera with it's 'admin' account.

 

[xeger]

Thanks for responding. Details:

The LAN is on 10.0.0.0/24; the camera is set to use DHCP. I'd already assigned its MAC a static address of 10.0.0.129 before I did initial camera setup by patching into its switch, reupping an interface in its 192 net, changing admin password, and enabling DHCP.

The camera web UI is presently showing its DHCP checkbox checked, with that IP and netmask, and the correct gateway all displayed under IPv4. IPv6 is set to "Route Advertisement."

DDNS, PPPoE, UPNP are all off, and things under Advanced and System are mostly defaulted/off with the exception of HikCloud platform access, which I disabled. I specifically made sure IP Filtering is disabled (naturally). I'm logging in as admin; haven't defined any other users.

Browser wise, I was using Chrome but switched to using Safari after learning about the NPAPI issue. After starting this thread I found the HikVision downloads section and installed the web component by hand; I can now see video using Safari and all of the configuration UI works as expected.

Other than very long initial page-load times and a failure to have prompted me to install the Web Component, my user experience is normal. I'm beginning to wonder if the flood of 403s is likewise normal ...

 

[alastairstevenson]

After starting this thread I found the HikVision downloads section and installed the web component by hand;

If this was from a Hikvision website, the version of webcomponents is likely quite old - DOWNLOAD PORTAL
There is a more recent version 3.0.6.8 here Hikvision NVR DS-7608NI-E2/8P IS SO SLOW when loading image!!!
And apparently 3.0.6.11 is in the newest firmware.

 

[xeger]

Amusingly, the firmware that shipped with the camera (V5.4.3 build 160902) has a higher version number than what's available for download via HikVision USA (5.4.1_160525).

The add-on you linked to is an EXE file, and so presumably doesn't contain MacOS binaries... hunting for info on which path the on-camera add-on can be downloaded from, as it is presumably quite new. Will let you know if that pans out.

 

[alastairstevenson]

The add-on you linked to is an EXE file, and so presumably doesn't contain MacOS binaries...

Yes, that's a Windows installer, didn't know you were a MacOS user ...
This is just marginally newer (3.0.5.43)
DOWNLOAD PORTAL
than the download on the US website (3.0.5.26)
Hikvision USA

Assuming the path is not changed in the newer firmware - maybe try this (case-sensitive ...):
/codebase/WebComponents.exe
But as fas as I know - though I can't check as not a Mac user - it's only a Windows installer.