I just purchased a DS-KV8213-WME1 doorbell (Firm V2.1.5 build 200107, Enc V4.0 build 181206, Web V4.28.1 build 191011, Plugin V3.0.7.18). and an Indoor Station DS-KH6320-WTE1/EU (V2.1.2 build 200528).
I have setup them in the same network (192.168.1.x) and they communicate without problem, I can listen and talk between each other, I can also open the door by the "key" button. But the indoor station does not detect the Ring. I have set the Floor number to 1 and Room number to 1 in both items, I have no SIP assignment, but I do not detect the ring. When I press the doorbell, its speaker says "Calling Failed". If I check the "Call Management Center", then I hear a ring back tone, and I can have a communication through iVMS-4200.
I also installed in my Android mobile (version 10) both the Hik-Connect and iVMS-4500. I can see and talk with Doorbell, but I do not detect any ring (even with "Call Management Center" checked) and there is not any option to open the door.
What could be wrong?
I have setup them in the same network (192.168.1.x) and they communicate without problem, I can listen and talk between each other, I can also open the door by the "key" button. But the indoor station does not detect the Ring. I have set the Floor number to 1 and Room number to 1 in both items, I have no SIP assignment, but I do not detect the ring. When I press the doorbell, its speaker says "Calling Failed". If I check the "Call Management Center", then I hear a ring back tone, and I can have a communication through iVMS-4200.
I also installed in my Android mobile (version 10) both the Hik-Connect and iVMS-4500. I can see and talk with Doorbell, but I do not detect any ring (even with "Call Management Center" checked) and there is not any option to open the door.
What could be wrong?