DS-7608NI-E2 / 8P still no pic???

[cubezak]

Helo everyone.

I get DS-7608NI-E2 / 8P with firmware V3.4.62 build 160503 (it shows it is newest one) but still i can not get e-mails wich pictures :/ Before i had only cameras and it was working fine - i need this feature a lot - do you have any ide what is wrong? How to fix it or make camera to send e-mail like before skipping NVR???

thanks a lot.
Kuba

 

[alastairstevenson]

By default, cameras on the PoE network of the NVR are on an isolated network and don't have any access to the internet, or your LAN.

Before i had only cameras and it was working fine

Presumably you had your cameras wired to your LAN when this worked.

If you are desperate to do this, it is possible to get this to work with a couple of networking changes, if you are network savvy.

 

[cubezak]

yes i know it is isolated - but NVR it is not and should add the pic to e-mail :/

i;m not savvy but i can be Can you let me know more details about those "couple of networking changes" ???

 

[alastairstevenson]

Quite a few posts on the topic - but a summary goes like this:
Best just pick one camera to experiment with.
Assumption - the NVR PoE interface IP address is 192.168.254.1, and your LAN gateway / router is 192.168.1.1, and the NVR LAN interface IP address is 192.168.1.100, the NVR has the 'Virtual Host' capability.
Adjust values below accordingly.

In the NVR web GUI, ensure Virtual Host is enabled.
In the NVR web GUI, Camera Management, pick the PoE channel that has the camera you'd like to experiment with, note the IP address.
With a PC on the LAN, ping the IP address of that test camera and confirm no response.
Change the mode of the NVR PoE channel to Manual instead of Plug and Play, leave all other settings unchanged.
Using Virtual Host, access the camera web GUI and in Network Configuration, change the default gateway (probably at 192.168.1.1) to 192.168.254.1
In your LAN gateway / router, add a private, static route along these lines:
"For network 192.168.254.0/24 (or subnet mask 255.255.255.0) route packets to 192.168.1.100 (NVR LAN interface address)"

With a PC on the LAN, ping the IP address of the test camera and confirm there is a response.
Job done.

 

[cubezak]

NVR PoE is 192.168.1.71, router like you said. Virtual Host is working - I can get camera access by 192.168.1.71:65001. According Web Gui - camera menegment camera no 1 - ip is 192.168.254.2 - but still PING is not working :/ ?

 

[alastairstevenson]

NVR PoE is 192.168.1.71,

That's NVR LAN IP address, not the NVR PoE IP address.
You need that for the static route in your router / gateway, or the network topology is not valid.

*edit*
From the PC, at a command prompt, you can test if the route is working using
tracert 192.168.254.1
for the NVR PoE interface and
tracert 192.168.254.2
for the camera #1
to see if the traffic goes via the NVR or out to the internet.

 

[cubezak]

ping and tracert are not working for 192.168.254.xx network :/
what should I do?

 

[alastairstevenson]

Post the tracert output and the static route definition in your router.

 

[cubezak]

ok i fixed it - now ping is OK, and tracer is going to NVR (.1) and camera (.2). but during test e-mail sending im still geting response faild to connect to the server :/
I double check your suggestions and im sure i did all of them - something is missing - do you have Idea what?

 

[alastairstevenson]

If you can ping the camera OK, and use tracert to confirm the route to it looks correct, and even better, establish a browser session direct to it - then the network is working just fine.
But that's just one of several pre-requisites to getting an email connection working.

If the camera specific firmware has a test button for the NTP server - that would be one way to confirm that internet name resolution is working OK, a lot less complex than an email test.
If the camera DNS setting is your LAN router / gateway, you could try changing it to google's 8.8.8.8
Anecdotally, that works better with Hikvision devices than a DNS relay in a router.

 

[cubezak]

ping, tracert ->ok
browser -> not working :/
NTP -> server failed
DNS -> already i inpuy 8.8.8.8

 

[alastairstevenson]

NTP -> server failed

time.windows.com ?

browser -> not working :/

Hmm... on some of the earlier NVR firmware, though pre-dating Virtual Host, the NVR was 'swallowing' HTTP port 80 traffic on the way through.
As a bit of a long shot, if you want to spend a bit more time experimenting, change the camera HTTP port to 90 and see if the browser connects.
Though I doubt this has any bearing on the email or time server problem.
If you also change it in the NVR camera configuration, the Virtual Host link should still work.

 

[cubezak]

80 -> 90 didnt help :/

 

[cubezak]

any new idea?

 

[alastairstevenson]

The settings are straightforward enough and should work easily, and have done for quite a few people.
It's odd that a tracert to the camera actual IP address appears to work OK, but you can't access the camera web GUI at its actual IP address via the browser.
Just to double-check - the PoE channel on the NVR is set to 'Manual' (to inhibit the NVR from reconfiguring the camera network settings) and on the camera web GUI the default gateway is set to 192.168.254.1 ?

 

[cubezak]

yes it is manual and gateway is 192.168.254.1, tracer:

Tracing route to 192.168.254.2 over a maximum of 30 hops

1 1 ms 5 ms 1 ms NAS [192.168.1.1]
2 9 ms 5 ms 29 ms 192.168.1.71
3 6 ms 7 ms 2 ms 192.168.254.2

Trace complete.

 

[alastairstevenson]

Your tracert is certainly correct, as is the camera default gateway.
I have to say, I'm puzzled as to why the setup isn't working.
The camera is accessible from the LAN.
But it seems the LAN is not accessible from the camera.

 

[RyanODan]

The NVR should still send screenshots with the cameras plugged into the POE ports. No networking config needed. Make sure you have this checked: http://screencast.com/t/ZqayBHrfhCe


Also, keep in mind that the NVR will only send screenshots the size of the substream (usually 704x480 or similar)

 

[alastairstevenson]

The NVR should still send screenshots with the cameras plugged into the POE ports.

Yes, indeed, but I thought the problem was getting the cameras to send the images now they are on the PoE ports as they used to do when they were on the LAN.

 

[cubezak]

Hi

Few days passed without internet

Of course I would like to get pictures from NVR. Networkg changing was emergency solution to get e-mails from camera instead....

I cannot check like RyaoODan said because i dont have this function-look below

http://www.fotosik.pl/zdjecie/613224903bc17415

instead i have this:
http://www.fotosik.pl/zdjecie/c9463b38f2dfaa62