DH-SD5A225GB-HNR PTZ Problems in Blue Iris

[ljw2k]

I have a DH-SD5A225GB-HNR PTZ which I'm trying to get to work in Blue Iris. The problem I am facing is that I can't get the Blue Iris PTZ controls to work proper with this camera as in it either does not work or it goes where it wants and stops when it wants.

I have tried Many configurations Including all the Generic Onvif and Dahua's anyone help or recommend a fix for this problem as its been a few years since I messed with a PTZ and the new Dahua Web GYI got me straight away .

It all works well in the Web GUI interface so I know it must be something in BI.

Device Model
DH-SD5A225GB-HNR
SN *******************
ONVIF Version
23.06(V3.1.0.1689265)
System Version
V3.200.0000016.1.R, Build Date: 2024-03-12
Web Version
V5.01.0.1796377.TA
PTZ Version
V2.401.0000001.42.RHNCT_220811_42531
Algorithm Version
2.0.2
Security Baseline Version
V2.4
H5Player Version
V2.01.1

Blue Iris Version 5.5.6.14

 

[wittaj]

Hit the find/inspect and post the screenshot of the pop up window.

And what is the PTZ protocol you are using on the PTZ tab? Did you try generic and Dahua V4 and Dahua V5?

 

[ljw2k]

Hi mate hope you are ok long time no speak.

 

[wittaj]

OK that looks right.

What about this tab in BI? Try ONVIF and Dahua NewV4 and Dahua NewV5

 

[ljw2k]

Here we are mate and I am thinking because I am on a Older BI and the camera is newer would I need to update BI and renew my membership? Also do not see a Dahua V4 & V5 in the dropdown just Dahua

It does respond to the BI PTZ controls but just goes off one.

 

[wittaj]

I guess that is always a possibility but I am on an older one and the newer GUI works for me.

Do you not have Dahua NewV4 or V5 in that pull-down?

 

[ljw2k]

Hang on Yes I see it in the PTZ dropdown , how did I miss that let me try.

 

[ljw2k]

Dahua V4 & 5 does not operate the PTZ in BI at all

 

[wittaj]

WOW. That usually does it.

 

[ljw2k]

Yeah it got my hopes up when you said Dahua V4 and Dahua V5 and I was confident V5 would have worked but not just OXML Onvif works but erratic and does what it wants .

Has to be a BI setting as it works perfect in the Dahua Web interface.

 

[ljw2k]

Any further suggestions as this has now started to do my head in

 

[ljw2k]

I might have half solved the problem.
It looks like my PC struggles i7/16GB Mem when I up the bitrates past 4000 on all my cams, I also record my dads camera and a friends camera and when I turn these off ( Disable them ) the PTZ controls work well.

My CPU in Blue Iris is usually below 10% so don't see why its struggling and it is set to Balanced on the Power Options in the PC. I usually always set my Frame rates to Max 25.

 

[wittaj]

Bump the receive buffer to 40MB in BI and see if that help.

 

[ljw2k]

Bump the receive buffer to 40MB in BI and see if that help.

Will try that mate cheers.

 

[ljw2k]

Any newer version of firmware than the one I have V3.200.0000016.1.R, Build Date: 2024-03-12

 

[ljw2k]

Anyone ?