Device rejected on brand new Hickvision IP cam

L

Lb85

n3wb
Jan 16, 2019
27
6
US
Hi guys,

I'm deploying a bunch of new IP cams. I used SADP tool ver. 3.0.2.4 and saw this error, cable contractor who installed them claims he used a specific password, which worked OK with other Hickvision cams.

Is it a password or software or firmware?

Please let me know if you know who to resolve this.

Thank you.
 
Lb85 said:
Is it a password or software or firmware?
Click to expand...
Sounds like a wrong password problem.

Lb85 said:
I'm deploying a bunch of new IP cams.
Click to expand...
Model number?
Many of the newer Hikvision cameras have a hatch in the body, under which is a reset button, and SD card access.
To reset with the button, press the button, power on the camera, wait around 30-40 seconds, after which the camera will be in the 'Inactive' status requiring a new password to be set.
 
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alastairstevenson said:
Sounds like a wrong password problem.


Model number?
Many of the newer Hikvision cameras have a hatch in the body, under which is a reset button, and SD card access.
To reset with the button, press the button, power on the camera, wait around 30-40 seconds, after which the camera will be in the 'Inactive' status requiring a new password to be set.
Click to expand...
Thanks for reply. Model is Hikvision DS-2CD MP. Do you think I can reset this by pressing reset?
 
Device Rejected is problem when modifying paremeters gets time out(couldnt ping camera at the time or send packets), in some certain times u will get TimeOut error, but sometimes u will get DeviceRejected. In most cases i had this problem with my customers when it was bad RJ45 connector. Make sure all TX's and RX's work properly.

To make sure try to ping IP -t to see if response is consistent.
 
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trempa92 said:
Device Rejected is problem when modifying paremeters gets time out(couldnt ping camera at the time or send packets), in some certain times u will get TimeOut error, but sometimes u will get DeviceRejected. In most cases i had this problem with my customers when it was bad RJ45 connector. Make sure all TX's and RX's work properly.

To make sure try to ping IP -t to see if response is consistent.
Click to expand...
Ok,
I fixed an issue by matching camera's factory subnet and only then it allowed me to modify network parameters. I think it's a buggy firmware, no other explanation of this behavior.
 
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