Hi everyone,
Complete newbie, but I've done a lot of reading and searching so my apologies if this is an obvious problem that I haven't come across.
I've just got a Dahua NVR 5216-16P-4KS2E and 4 x Dahua HDW5231R-ZE cameras from Andy. I have several issues and I'd appreciate if someone could advise. Cameras plugged into the POE ports and the NVR connected to my switch/network via the ethernet port.
1. Recording and playback is fine. However, I can't seem to get IVS to work.
Using the web menu and chrome into the NVR, when I click Event->Smart Plan, if I click face detect or IVS with any of the channels, it doesn't save. If I refresh the page it comes back as unselected.
When I go to event and IVS, the rules seemingly save, but then if I go back to it, they disappear from the list, and I can't get them back again. If I click a new rule, it adds it to the last one (i.e. if I made 2 rules, refresh the page and they disappear, then it will start on 'rule 3', so it knows that there were previous rules before, it just won't save them!)
If I try and use SmartPSS to enable the IVS, this saves the IVS setting but I cannot get to the screen that will let me draw a trip wire, on live view if I right click a camera there is only the 'IVS enable' option but nothing like IVS configure.
2. I was under the impression that you can't access the NVR remotely over the internet without a VPN or port forwarding.
I 100% do NOT have any ports forwarded. I paired up iDMSS over the wifi, however when away from the network I can still access via my phone/iDMSS the cameras, how is this possible? I have no VPN activated either. Is this safe?!
3. Finally I keep getting a 'test failed' when trying to configure the SMTP server - I use my own smtp server by my domain host (which I use for work emails and I've checked it - it's fine). Is there a way I can ping from the NVR to the email host to see if it can reach the smtp server (I've eliminated DNS issues by using the IP address of the server rather than the domain name of the mail server). I'm worried there is a connectivity issue but can't find a way to check connectivity from the NVR itself. I can ping the smtp server from within the network.
Sorry for a long list of questions, it's all rather confusing and all the user manuals seem to be for old versions of Smart PSS? Thank you so much in advance.
Complete newbie, but I've done a lot of reading and searching so my apologies if this is an obvious problem that I haven't come across.
I've just got a Dahua NVR 5216-16P-4KS2E and 4 x Dahua HDW5231R-ZE cameras from Andy. I have several issues and I'd appreciate if someone could advise. Cameras plugged into the POE ports and the NVR connected to my switch/network via the ethernet port.
1. Recording and playback is fine. However, I can't seem to get IVS to work.
Using the web menu and chrome into the NVR, when I click Event->Smart Plan, if I click face detect or IVS with any of the channels, it doesn't save. If I refresh the page it comes back as unselected.
When I go to event and IVS, the rules seemingly save, but then if I go back to it, they disappear from the list, and I can't get them back again. If I click a new rule, it adds it to the last one (i.e. if I made 2 rules, refresh the page and they disappear, then it will start on 'rule 3', so it knows that there were previous rules before, it just won't save them!)
If I try and use SmartPSS to enable the IVS, this saves the IVS setting but I cannot get to the screen that will let me draw a trip wire, on live view if I right click a camera there is only the 'IVS enable' option but nothing like IVS configure.
2. I was under the impression that you can't access the NVR remotely over the internet without a VPN or port forwarding.
I 100% do NOT have any ports forwarded. I paired up iDMSS over the wifi, however when away from the network I can still access via my phone/iDMSS the cameras, how is this possible? I have no VPN activated either. Is this safe?!
3. Finally I keep getting a 'test failed' when trying to configure the SMTP server - I use my own smtp server by my domain host (which I use for work emails and I've checked it - it's fine). Is there a way I can ping from the NVR to the email host to see if it can reach the smtp server (I've eliminated DNS issues by using the IP address of the server rather than the domain name of the mail server). I'm worried there is a connectivity issue but can't find a way to check connectivity from the NVR itself. I can ping the smtp server from within the network.
Sorry for a long list of questions, it's all rather confusing and all the user manuals seem to be for old versions of Smart PSS? Thank you so much in advance.