Hello team,
I'm hoping someone has seen or worked through a similar problem ?
I have a SD59225U-HNI that I have had inservice for about a month. It is a very nice camera and worked very well (didn't try auto tracking yet). I have it wired to a NVR5232-16P-4KS2 with 4 other Dahua bullet cameras, they are all working well.
After 3 weeks of having the 59225 installed the camera quit working and wouldn't respond to power on and off or changing ports on the NVR. I took it down from its pole mount and when hooked directly to my computer I can ping it and I can set the ip address using the Dahua ConfigTool program but no other communication through the ConfigTool works.
When powered up by either the 24v external power supply or the POE+ it does run through the start-up sequence of rotating the camera in both axis but after that it seems to reboot itself every 155 seconds and I havent been able to access the web service. If you send a ping -t command it will not return packets during the reboot sequence. I have tried the internal reset button many times in different ways, holding down while powered up for over 2 minutes. Holding reset button down on power up, this doesn't work well when camera starts to rotate
. The reset button seems to have no effect will not reset back to default ip and/or password.
I would really appreciate any ideas on where or what to try next?
I have enjoyed reading and learning from the folks on ipcamtalk and hope the community can help me out of this jam.
I'm hoping someone has seen or worked through a similar problem ?
I have a SD59225U-HNI that I have had inservice for about a month. It is a very nice camera and worked very well (didn't try auto tracking yet). I have it wired to a NVR5232-16P-4KS2 with 4 other Dahua bullet cameras, they are all working well.
After 3 weeks of having the 59225 installed the camera quit working and wouldn't respond to power on and off or changing ports on the NVR. I took it down from its pole mount and when hooked directly to my computer I can ping it and I can set the ip address using the Dahua ConfigTool program but no other communication through the ConfigTool works.
When powered up by either the 24v external power supply or the POE+ it does run through the start-up sequence of rotating the camera in both axis but after that it seems to reboot itself every 155 seconds and I havent been able to access the web service. If you send a ping -t command it will not return packets during the reboot sequence. I have tried the internal reset button many times in different ways, holding down while powered up for over 2 minutes. Holding reset button down on power up, this doesn't work well when camera starts to rotate
. The reset button seems to have no effect will not reset back to default ip and/or password. I would really appreciate any ideas on where or what to try next?
I have enjoyed reading and learning from the folks on ipcamtalk and hope the community can help me out of this jam.
