Dahua NVR5216 Playback issues - Won't play specific times

acd333

acd333

n3wb
Jan 24, 2017
25
9
Hello,

I am attempting to download some footage from a camera using SmartPSS software. The software shows the footage is available (all green) but when I play it back (or try to record) the following happens:

I can play from 00:43:00 until approximately 00:48:00. After this point the footage jumps back 15 minutes to 00:32:00. This happens when I try to record, when playing back, and even when I try to select any time between 00:48:00 and approx 01:03:00 it will jump back about 15 minutes and start playing at that time instead.

Has anyone seen this issue before? SmartPSS software is up to date, firmware is version 4 on the NVR.
 
Your issue sounds almost like the same thing I'm seeing with Lorex Cloud software, but it only happens with my Sunba P636 PTZ camera and not so much with the Lorex cameras. It jumps backwards as you say during playback mode when I try going to a specific timestamp. I can't download video clips recorded on the Lorex NVR from the Sunba P636, but I can do snapshots. Dahua used to own Lorex until recently from what I've read so SmartPSS and Lorex Cloud are the exact same software application but with different names and I've installed and ran SmartPSS as well. I've been chasing this problem for months, but everything is up to date so there's not much else I can do short of totally abandoning the Lorex NVR and going with PC based recording software, but I'm not to crazy about Blue Iris. My NVR is supporting eight PoE cameras so I would have to buy another PoE switch if the NVR goes away.
 
Your title says 5216 playback issues but you're using SmartPSS which is distinctly separate from the NVR

Have you tried the playback feature on the NVR itself?
Is your camera time/date exactly like that of the NVR?

(SmartPSS is not a cloud based application)
 
Last edited:
  • Like
Reactions: JDreaming
Hi,

Yes, I switched to SmartPSS because I needed to log in remotely. We tried first on the phone app, then on the web app, all with the same results.

It seems to be all the cameras (8 of them) and all times of day where this issue is occurring.
 
Are you (SmartPSS) on a PC or Mac?

And is your NVR and cameras using built in PoE ports or are the cameras plugged into an external switch?

SOunds like the cameras are out of synch with the time on the NVR
 
  • Like
Reactions: looney2ns and JDreaming
PC.

If I play it on my phone, I can't select the correct time stamp, but I can start it playing before the "buggy" time and it will play through.

Camera time must be out of sync with system time or something like that.
 
  • Like
Reactions: JDreaming and bigredfish
bigredfish said:
Are you (SmartPSS) on a PC or Mac?

And is your NVR and cameras using built in PoE ports or are the cameras plugged into an external switch?

SOunds like the cameras are out of synch with the time on the NVR
Click to expand...

Missed your second question, the PoE ports on this NVR never worked out of the box, so I am using a couple of external switches.
 
If anyone else runs into this issue, I did manage to get the time I needed to record:
1 - If playing back on DMSS app, I could start the playback before the inaccessible time and it would continue to play.
2 - Once it reached the part I needed to record, I just hit the record button (looks like a video camera).
3 - Hit record button again to stop and video is saved to phone. Click "Me" on home screen of DMSS app and you will see "My Files".

I'll try updating the camera times next time I'm on site.
 
acd333 said:
Missed your second question, the PoE ports on this NVR never worked out of the box, so I am using a couple of external switches.
Click to expand...

I'm sure you probably already know this, but usually not all Ethernet ports on an NVR support PoE power. My NVR has 16 ports, but only 8 support PoE power because the NVR power supply can't support 16 fully loaded PoE ports. My Sunba PTZ camera is powered by a dedicated PoE injector power supply brick and two of my other cameras run through PoE ports on a separate network switch.
 
  • Like
Reactions: JDreaming
Yeah, I tried even running just one camera off of the NVR with no luck. Swapped the power supply as well. Only POE issue out of the 4 Dahua NVRs I have.
 
  • Like
Reactions: Starglow
acd333 said:
Yeah, I tried even running just one camera off of the NVR with no luck. Swapped the power supply as well. Only POE issue out of the 4 Dahua NVRs I have.
Click to expand...

Hi,

Facing the exact same issue on my Dahua 5216 with playback and am unable to sometimes specific timing on the timeline though it shows green but the playback either freezes, goes completely slow or skips many minutes or hours ahead. Did you manage to fix your playback issues on this NVR ?
 
Abbasi87 said:
Facing the exact same issue on my Dahua 5216 with playback and am unable to sometimes specific timing on the timeline though it shows green but the playback either freezes, goes completely slow or skips many minutes or hours ahead. Did you manage to fix your playback issues on this NVR ?
Click to expand...

In 95% cases this is how NVRs behaves when HDD start failing...
Check S.M.A.R.T. status of all disk, look up for high current values for read/seek disk errors...
 
  • Like
Reactions: bigredfish
Thanks for getting back on this.
I also suspected there could be a HDD issue since sometimes when i try to playback it gives some sort of ntsk disk failure error for some seconds and then runs fine after a few minutes of freeze and lag.
 
steve1225 said:
it will be worse and worse..
You should replace HDD's with a new one...
Click to expand...

I certainly would look into replacing the disk.
At the moment I have two HDDs installed both 4TB each so how could I check and find out which one is causing the issue or if both are going bad and need replacement ?
 
You must log in or register to reply here.
Top Bottom