Dude - your first post was this:
"Hello, I purchased several IPC-T5442T from Andy. They have been mounted under a over hang so they had not gotten wet. This past week we had a rain storm and they got wet. When I looked through the camera I could see through the photo that there was water in the lens see photo. Has this happened to anyone and if so is there a way to remove the front lens to get the water out. Thanks for the help."
The next two posts answered your question.
Your next post was this:
"Can anyone answer a question since Andy who I bought these from has not answered any of my emails. Are these water proof or water resistant I am not sure what to think this camera was mounted underneath an over hang which generally gets minimal water. I used the email on my receipt from the purchase of the camera to contact Andy does anyone have any way of contacting him I find it very disappointing that he has not responded to my email. Thank you for the help"
The next post answered your question and mentioned why maybe Andy didn't answer, and provided links showing hundreds of posts where people have asked the same thing.
Keep in mind, you got these cameras cheaper because 1-800 support lines and after sale support is not provided, although Andy usually does a decent job of providing some limited support after the initial purchase. Contact a Dahua authorized installer and you will pay 5 times what you paid for your 5442 camera and even then they won't cover condensation.
As pointed out, this is a simple condensation issue that can happen under certain conditions. Folks that have had it happen have more cameras than you and it only happened to one that just happened to meet all the criteria to allow condensation to form. So many factors come into play as to why one on this side of the house experienced it and one on the other side didn't.
So you have never had a house window condensate up under a certain condition? I have one that will do so once every 3-5 years. The air vent is directly below it and sometimes the atmospheric conditions cause just that window to get a little bit of condensate.
You have never got into a car and then the window steams up due to your body warmth and breath?
Condensation happens. It can happen to
any camera under the right conditions.
You have a camera on 24/7 with electronics heating the thing up - some have shown with a temperature gun that these things can exceed 100 degrees F. It is totally possible that the right atmospheric conditions can happen to condensate up the moisture within the air inside the camera. Especially with a fully absorbed desiccant pack.
It's basic thermodynamics.
Here is a Google search of
condensation inside camera and you will see just about EVERY manufacturer talks about it and how it happens and how to get rid of it (it is basically what was mentioned above).
Here is a representative article from one of the links in that search from a company that provides after sale support and service contracts and even they are like "not covered" and here is how to fix it:
Do you have moisture in your security camera? Check our free guide written by SCW's installation experts.
www.getscw.com
.
You got your answers from members here on how to open it up and fix it, which was your request in your first post, and the response would be the same if it came from Andy, but it now seems you would rather bash a seller for after sales support that you didn't pay for....
)
And they have 1-800 number and will tell you to pound salt 18 months after purchase unless you are on their monthly subscription service.
