Camera stopped working

jameshtx

Young grasshopper
Jun 5, 2017
31
2
Texas USA
I have two ip cameras that worked flawless for years until 3 days ago one of them stopped working. I have no idea what to do. Is it because I have to upgrade the software? I bought the BI software in 2017 or 2018. I'll provide additional information if needed
 
Is it because I have to upgrade the software?
Not at all.

More info needed:
  • How are the cameras powered?
  • Make and model of the offline cam?
  • Are the cams mounted outdoors?
  • Are the cameras hardwired?
  • Are the cams' IP's static?
 
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Are the LEDs on the POE switch indicating the same for both cams?
Can you mark the cables at the switch then swap them to see if the problem follows a port on the switch?
 
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