If you're still in the dispute time range, you should file one. They were willing to give me a $35 discount to keep mine.
For the firmware, I'm not exactly sure. I reached out to a company "Esunstar" that sells a 36x version of this cam and they sent me the attached firmware, but I've been too nervous to try it since I have no backups of the original. The seller would not send the "60x" firmware and I'm still unable to crack the password hash for telnet or get into the cam through a serial port. So it's a try at your own risk gamble. If you do decide to take the risk, please let me know how it works. I would especially recommend saving some images at about 75x zoom on the original and see how it compares to 36x after to make sure no effective zoom is being lost. Without knowing how or where in the system they've hacked it, it's no telling how it will react to a different firmware.
