You got that totally backwards Fenderman (do you play guitar), I am more than happy being the babysitter, that's the role I accepted when I choose to install my own surveillance system rather than have a pro do it. I login daily to make sure all is good and to view recordings and other routine stuff. I'm a reasonably technical person and I do enjoy tinkering to a point. Where I get stuck and need support is when there is something wrong that I can't correct within a reasonable amount of time and effort. I can see by the 16k posts you have that your very passionate about BI and are able to dedicate significant time to support your own system and other users that come here for help. I thank you and others like you that can do that. I however do not have that kind of time to dedicate to my system and I have the expectation that a commercial software application that I purchased and have paid extended support on should either work (as it normally has) or be guided by the vendor to help me make it once again, just work. BTW, I purchased my extended support 4 days ago and have not heard a single peep from Ken.
It seems that you dont want to do any basic troubleshooting on your own...have you even tried something as simple as reinstalling the software. A 3 minuet job?
I dedicate no time for maintaining my own systems (more than 20). They run as smooth as butter....You know why? I use common sense. I have mentioned this many times, but I will repeat for your benefit.
1) install BI on a DEDICATED machine.
2) CLEAN windows installation
3) DISABLE AUTO UPDATE
4) Update only when you need a new feature or are having issues and ensure that the release has been out for a while.
5) Update via the website so you have older versions of the software to revert back to.
Common sense, but folks dont get it..the same applies to all vms...
So it seems that
blue iris is not working out for you...your hand needs to be held..there are many companies who will do that for you in exchange for emptying your wallet. I mentioned them earlier...go for it..
or stop scratching your left ear with your right and and buy a proper windows box and do it right..
also note that extended support does not place you on highest priority.....priority support provides the quickest reponse...
Blue Iris Support