Blue Iris keeps crashing

[Freubel]

So i'm trowing the towel in the ring.
A few days ago my BI went offline and i have been screwing around with it ever since.
What have i done so far:
Replaced the entire eco system for a Ubiquiti set up with a UDM.
Ordered a new SSD for the server running BI (and nothing else, just BI)
4 x fresh install of windows 10.
I7 4770K with 16GB ram, 1TB SSD for the OS and BI and a 500GB SSD for the older videos from BI.
So far i have done around 25 tries of fresh installs of BI but the same problem keeps accuring.
As soon as i add a single camera, set it record to disk BI crashes, in the services tab i can see the BI service constantly stopping and starting and stopping and starting.
I hope it's enough for some troubleshooting from you guys because i'm at the verge of tossing BI in the bin and just buy a NVR and be done with it.

 

[fenderman]

I am almost 100% certain that this is caused by enabling hardware acceleration in a scenario where your PC does not support it. Most likely you have the camera set the h.265 and are trying to use until hardware acceleration but your processor is not support hardware acceleration for 265. An easy way to test this is to unplug the camera and Blue Iris will not crash. Think about it logically if it was a problem with blue iris the rest of us would have the same issue yet instead of coming here and posting your problem after your first failed attempt you try the same thing four times over and then complain about it.

But yes you should buy an NVR. There are never any problems with nvrs in fact we don't even have a forum for nvrs here because they just work as intended. For years I've scoured the internet and cannot find a single complaint about nvrs they just work. NVR manufacturers don't even have tech support because it's never necessary.

 

[Freubel]

I'm going to look into that but if it is that error it would be amazing since it has been running on the same pc with the exact same hardware since 2018 with BI, it just stopped working a few days ago.
I'll let you know and thank you for responding so quickly !

 

[SouthernYankee]

What version of BI are you running ?
look at the PC event log data just before the crash.
Also look at the BI log files.
On BI 5 service are you using a USER that has admin privileges. NOT the default user that windows provides.

Could be a dyeing SSD or Memory....

 

[Freubel]

What version of BI are you running ?
look at the PC event log data just before the crash.
Also look at the BI log files.
On BI 5 service are you using a USER that has admin privileges. NOT the default user that windows provides.

Could be a dyeing SSD or Memory....

Version is 5.4.8.2 but it looks like the issue is fixed. Fenderman had a solution, i logged into one of the cameras and switched from H265 to H264 and that did the trick. BI hasn't crashed so far. Which is still weird because they have been working with those settings since i started with BI. Looks like something in either windows / BI / intel has changed causing the system to crash on opening.

 

[fenderman]

Version is 5.4.8.2 but it looks like the issue is fixed. Fenderman had a solution, i logged into one of the cameras and switched from H265 to H264 and that did the trick. BI hasn't crashed so far. Which is still weird because they have been working with those settings since i started with BI. Looks like something in either windows / BI / intel has changed causing the system to crash on opening.

Nothing changed, this has always been an issue. Some of the time blue iris can automatically disable HA. You can still use 265 and disable hardware acceleration for that specific camera.

 

[pinko]

Earlier today enabled H/W acceleration (intel+VPP) on a camera, to reduce CPU usage. (Must have missed it in the initial setup).
I didn't realize I had the camera set to H265 encoding and I had a WTF moment when BI tools would start BI then it would crash. I watched it cycle through a dozen or more crash cycles for a few minutes before the penny dropped.
Changed camera decode to 264 and all fixed.

Posting this so that if I ever do this again, I can just search for my answer here.